Job Description
Our client are a superb service and maintenance organisation based in Wakefield. We are exclusively supporting our client with their search to recruit a highly organised and proactive Scheduler to join the team.
As a Scheduler, you will play a crucial role in scheduling and organising engineers for planned and reactive maintenance. This is a busy and varied role that requires strong communication, attention to detail, and the ability to adapt quickly to changing priorities.
Key Responsibilities:
* Schedule engineers for planned maintenance and reactive repairs.
* Act as the first point of contact for engineers, ensuring they have the correct job details and support.
* Handle inbound and high volume outbound calls, liaising with customers and engineers to coordinate jobs effectively.
* Raise purchase orders and manage spare parts logistics for scheduled jobs.
* Managing quotations and meeting deadlines.
* Maintain accurate and detailed job records via CRM systems.
* Ensure urgent job changes are communicated effectively to engineers and customers.
* Work closely with the Scheduling Manager to support team improvements and process efficiencies.
Key Requirements:
* Prior experience in scheduling engineers, planning maintenance, or working in a service environment.
* Able to prioritise and manage multiple tasks in a fast-paced setting.
* Confident on the phone and proactive in dealing with engineers and customers.
* Solutions focussed with a can do attitude.
* Willingness to learn and develop technical knowledge.
* Demonstrated problem solving skills.
* A background in Facilities Management would be advantageous.