Hotel Manager
Do you thrive on inspiring teams and being part of a winning culture? If so, we want you to be part of our team as the Hotel Manager at our stunning Park Plaza London Westminster Bridge Hotel.
At Park Plaza, authenticity is at the heart of everything we do. This hotel offers 1,023 guestrooms, 4 restaurants, 32 meeting rooms, and a Ballroom for up to 1,400 delegates, with stunning views of the River Thames and the Houses of Parliament.
The role will focus on executing Head of Department and Executive responsibilities, providing leadership across all facets of the hotel to a team of long standing HODs. This includes coordinating all departments to work seamlessly together and collaborating closely with corporate functions, to ensure guest satisfaction and achieve financial targets.
Your key responsibilities as the Hotel Manager:
* Ensure guest and colleague satisfaction, financial goals, and compliance with business/legal targets.
* Oversee daily operations, including guest services, employee management, administration, finance, legal, sales, and supplier relations.
* Proactively upsell and promote all hotel outlets, special events, and VIP entertaining, as well as any related reward programs.
* Create a welcoming atmosphere and personalised service for each guest, responding appropriately to feedback from guests, colleagues, and leadership.
* Manage and develop teams and Heads of Departments, including recruitment, training, and performance management.
* Lead by example and communicate operational and strategic information.
* Empower the hotel team by fostering an inspiring service culture through briefings, team meetings, resource allocation, and management presence during key busy times.
* Actively participate in the HOD & Executive team and fulfil duty management responsibilities.
* Complete mandatory Health & Safety training and ensure hotel hygiene and safety.
* Ensure compliance with national laws, management decisions, and PPHE Hotel Group's policies.
Your benefits as the Hotel Manager:
* 2 wellness days, starting with 30 days of holiday per year (pro rata), including bank holidays, increasing with years of service
* Balanced Scorecard Bonus Scheme
* Discounted rates for PPHE and Radisson Hotel Group hotels, with family and friends discounts
* 50% F&B discount at our restaurants and bars (for your entire party)
* Benefit Hub – discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants, and cinemas
* Access to 40% of your pay before payday through Wagestream
* Recommend a friend scheme – up to £750!
* Two free meals per day, including days off if you wish to come in
* Vitality at Work scheme with great gym discounts & more
* Ride to Work Scheme & free local cycling lessons
* 24/7 employee assistance programme
* Free dry cleaning for work uniform
* Company pension plan & award-winning training
* Annual staff parties and events
As the Hotel Manager, you will:
* Actively take the lead and provide a positive role model for leadership.
* Keep the bigger picture in mind and balance competing priorities.
* Communicate effectively to achieve desired impact and influence in various situations.
* Be organised, structured, methodical, knowledgeable, and humble.
* Have previous experience as a General Manager or Hotel Manager in a large hotel.
If this opportunity to create change across a fast paced and well-established hotel sounds like the one for you, apply now!
Park Plaza. Be part of it.