Customer Complaints Handler Location: Warwick, Warwickshire (Hybrid – 2 days from home) Salary: £27,000 excellent benefits Are you a confident and compassionate complaints professional ready for a new challenge? Join a company that truly values both its customers and its people. About the role of Customer Complaints Handler As a Complaints Handler, you’ll take full ownership of the end-to-end complaints process. You'll ensure every case is handled with care, professionalism, and fairness—delivering high-quality outcomes while maintaining strong customer trust. What you’ll be doing as a Customer Complaints Handler Managing and resolving customer complaints from start to finish Writing clear, well-reasoned final response letters Performing root cause analysis and suggesting improvements Ensuring compliance with regulatory guidelines What we’re looking for in a Customer Complaint Handler Proven experience in complaint handling (ideally in a regulated environment) Background in complaints resolutions, dispute resolution, client concerns, customer exerience Skilled in writing professional final resolution letters Strong communication skills—both written and verbal Familiarity with FCA regulations (desirable) A proactive, customer-focused mindset What’s on offer Full training and ongoing development Supportive, inclusive culture with a good work-life balance On-site parking and close to Warwick Parkway Station If you’re passionate about resolving issues with empathy and efficiency, we’d like to hear from you