The Role As a maintenance engineer, you will be an integral member of the repairs and planned preventative maintenance service, working directly with the head of maintenance, ensuring repairs are carried out effectively, efficiently and in accordance with the standards set out by the company. Main Duties & responsibilities * Following instructions from the maintenance department regarding the daily schedule of jobs * Attending properties to carry out proactive and reactive maintenance repairs * Completing jobs to a high standard in accordance with service level agreements * Recording job progress reports and completing job reports manually or electronically as set out by the company * Accurate collation of data for each job (photos/videos/descriptions) * Ensure planned maintenance and breakdown activities are monitored and any delays logged and escalated to the maintenance service team * Prioritise work scheduled (if required) * Ensure material and supply stock levels are always maintained within your vehicle * Ensure that the highest levels of customer service are fully implemented to achieve customer satisfaction guaranteeing complaints are handled with empathy and professionalism * Any other relevant duties as requested by other departments * Updating information on PDA system via Field Service and other software Skills & Knowledge * Knowledge and experience working in temporary and emergency accommodation * Demonstrate substantial experience in multi-skilled trade repairs and maintenance, including plumbing, carpentry, plastering and decorating. * Experience with working with vulnerable individuals or in a similar position. * Clean driver’s license * DBS checked * Ability to prioritise workload and work effectively in a high-pressure environment * Close attention to detail * Strong administrative skills * Working with own initiative without close supervision and as part of a team * Work flexibly to meet the varying demands of the role to achieve agreed outcomes * Excellent customer service skills