General information Legal entity GEODIS is a leading global logistics provider acknowledged for its expertise across all aspects of the supply chain. As a growth partner to its clients, GEODIS specializes in five lines of business: Supply Chain Optimization, Global Freight Forwarding, Global Contract Logistics, Distribution & Express, and European Road Network. With a global network spanning nearly 166 countries and more than 49, 720 employees, GEODIS is ranked no. 6 in its sector across the world. In 2024, GEODIS generated €11.3 billion in revenue. GEODIS is a company owned by SNCF Group. This position is also open to anyone recognized as a disabled worker. Reference 2025-16052 Line Of Business CONTRACT LOGISTICS Type of assignment Full-time Regular Function Operational activities - Handling Job title Returns Supervisor M/F Position requirements and constraints (working hours…) Monday-Friday 06:00-14:30 30 Minutes unpaid break Job description • Returns Processing: • Oversee and manage the end-to-end returns process, ensuring returned products are accurately inspected, processed, and restocked in a timely manner. • Implement quality control checks on returned merchandise to maintain inventory standards. • Team Leadership: • Lead and support a team of returns specialists, providing training, guidance, and mentorship to maintain high-performance standards. • Monitor team performance, setting clear expectations and goals for productivity, accuracy, and customer service. • Customer Experience: • Collaborate with the customer service team to address return-related customer inquiries and resolve issues promptly. • Ensure a seamless customer experience by maintaining transparent communication and a high standard of service. • Inventory Management: • Maintain accurate inventory records for returned products, identifying any issues or patterns in returned merchandise. • Work closely with warehouse and inventory teams to ensure accurate stock levels and report any discrepancies. • Continuous Improvement: • Identify opportunities to improve the returns process and implement strategies to increase efficiency and reduce returnsrelated costs. • Stay updated on industry best practices and make recommendations for process improvements. • Reporting and Analysis: • Prepare regular reports on return metrics, including return rates, reasons for returns, and operational costs. • Analyse data to identify trends and provide insights to senior management on customer satisfaction and inventory health • E• Ensure that warehouse operations are carried out consistently and controlled to the quality standards appropriate to the intended use of the products handled • Manage aspects of warehouse processes including facilities; personnel; premises and space; storage and loading; equipment and services; materials, containers, and labels, etc. according to approved standard procedures and working instructions • Oversee the Health and Safety of the warehouse by ensuring that risk assessments are done, potential and actual hazards identified, and their effects are eliminated or minimised, checking the maintenance of premises and equipment, including, are maintained and operators are trained to carry out procedures correctly • Plan and schedule work to ensure that all jobs are completed on time. Ensure orders are picked, always packed, and despatched on time through management of resources • Attend regular Client Management meetings to discuss performance to date, issues and resource requirements relating to now and the future • Hold regular team meetings to discuss quality, performance, and resources • Support, train and develop your team. Undertake annual appraisals and evaluate team and individual performance • Co-ordinate holidays and maintain a staff register of your team • Applicant's profile • Minimum 3 to 5 years related warehouse and/or distribution centre experience • 2-3 years of supervisory experience preferred • GCSE's in Maths, English and Science (grades A to C) • Bachelor's degree (BA, MSc) an advantage • Experience with warehouse equipment • Experience with warehouse management systems • Experience with labour management systems • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manual • Ability to write routine reports and correspondence • Previous experience working in similar role within logistics or similar • Experience of managing a team of operatives in wide scale operation • Experience of handling employee relations issues • Good knowledge of Health and Safety requirements Working time (%) 100 Position place Europe, United Kingdom, England, Staffordshire Location Geodis Contract Logistics, Unit 3 Dove Cl, Lichfield. Candidate criteria Years of experience in similar position Confirmed (5 to 10 years of experience) Driving license Not required