Description The Role: Function with all Group data analysis & reporting requirements, including regulatory returns, Board level updates, Fair Value Assessments and generating data triggers which initiate our root cause analysis programme of work. Responsibilities will include: Generation of analysis and reports which drive business decisions in regards to Complaint handling. Work with relevant areas of the business to understand and resolve data source and quality challenges. Deliver improvements such as automation, to our current process to improve workflow and data quality Create dashboards to provide insight to internal stakeholders re Complaints performance. Complete Fair Value Assessments to ensure our products have the relevant Complaints information available Assist with the production of all reporting requirements for the Complaints function e.g. UK ExCo packs, APAC Board, GIVM and FCA Returns Contribute to process improvement initiatives to enhance complaints performance Skills: Strong time management and prioritisation skills Excellent analytical and problem-solving skills Good communication skills Be an excellent cross-functional team player. Candidate will be working with stakeholders across multiple business functions, and therefore will need to have good stakeholder management skills Some understanding and experience of the General Insurance market and/or Lloyd’s market would be beneficial Experience using Power BI is desirable but not essential