* Full time shifts: 8:30am - 8:00pm, 4 on 4 off
* Part time shifts: 7:00am - 5:30pm OR 7:00am - 3:00pm, 4 on 4 off
* Hourly rate: £12.71 per hour
* Location: McCarthy House, Ringwood, BH24 3FA
Do you want a role where you can make a difference?
What you'll be doing as a Call Operator
Answering incoming calls from Residents, responding to situations including emergencies, fire alarms and security entry calls. Sometimes people are just looking to hear a friendly voice.
* Accurately logging each call and inputting information into our CRM call handling platform
* Being an integral part of a supportive team that provides the best possible experience for Residents
What we are looking for
* Customer service experience whether that be from call centres, retail, hospitality, or the care sector
* Excellent communication skills. Someone who is motivated, reliable, resilient, flexible, calm in a crisis and great problem-solving
* Someone with an empathetic approach
* Good standard of English and ability to enter data into systems accurately
* Someone who can commit to 10+ hours a week. As a 24/7/365 service we have a variety of shift options, and plenty of opportunities to do additional hours
What y...