A leading tech firm in Sheffield is seeking a Customer Support Team Leader to manage and develop a squad focused on achieving customer service excellence. The role includes line management, KPI tracking, and statistical analysis of team performance. Candidates must possess strong communication and stakeholder management skills. The position is permanent, full-time, and offers a salary range of £40,000-£50,000 plus a comprehensive benefits package. The role is hybrid, requiring attendance in the office two days a week.
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