Coordinator - Customer Accounts page is loaded## Coordinator - Customer Accountslocations: Hurntime type: Full timeposted on: Posted 10 Days Agotime left to apply: End Date: May 28, 2026 (2 days left to apply)job requisition id: JR316**Salary:**£25,936.00 - £29,000.00 Per year**SNG**(Sovereign Network Group) is a large Housing Association, where we provide over 85,000 homes and invest in communities across the South, West and East of England, including London, as well as aiming to create thousands of new affordable homes every year.We're looking for a **Coordinator** - **Customer Accounts**to join our dedicated income team in our Hurn hub (Christchurch) helping to ensure customers are supported to sustain their tenancies and manage their housing costs effectively. This is hybrid working role, where you'll work from home and in the office 2 days per week.**The Role:**As a **Coordinator - Customer Accounts**, you'll play a key part in supporting the income service *by*providing administrative support to ensure collection of housing costs and promoting tenancy sustainability. Based from our **Christchurch, Hurn** office, you'll work from home and in the office 2 days per week.**What You'll Be Doing:*** Following up on failed payments or cancellations, arranging new payment solutions, and referring customers for additional support where needed.* Managing housing benefit overpayments, universal credit verifications, and account reconciliations.* Maintaining accurate records and ensuring financial data meets quality and compliance standards.* Coordinating account processes such as setting up and adjusting direct debits, processing refunds, and managing garage licence accounts including chasing arrears.* Working collaboratively with teams across Finance, Lettings, and Customer Accounts to ensure a consistent and compliant approach.* Acting as a Data Steward to ensure accurate reporting and transparency across customer accounts.* Supporting early intervention strategies for arrears prevention and tenancy sustainment.**What We're Looking For:*** Strong communication and problem-solving skills, with a customer-first mindset.* Experience within housing, income, or customer account management.* Knowledge of welfare benefits such as Universal Credit or Housing Benefit.* Excellent administration and data management skills with strong attention to detail.* Confident using IT systems and software to manage and analyse financial data**We have some great benefits at SNG, including:*** 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)* Chance to buy or sell holiday as part of our flexible benefits package* 3 additional wellbeing days and 2 paid volunteering days* Generous matched pension scheme up to 12% and Life cover at 4x salary* Enhanced maternity/paternity/adoption pay* Options for private medical insurance, dental insurance and critical illness cover* Wellbeing discounts, including Gym Memberships and access to a 24/7 virtual GP serviceOur purpose is to provide good, affordable homes that are the foundation for a better life - and our vision is thriving communities, over generations.We provide over 85,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year.Working for us is so much more than just a job. Whatever your role, you'll help us provide homes and services for those who need them - and make a real difference to people's lives### Our benefits
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