Department: Manchester Location: Manchester (M12 6JS) Closing Date: May 22,
About us
We’re Metroline Manchester, the newest addition to the Bee Network, buzzing in Greater Manchester since January ! 🚍
Back in March, we were thrilled to have won four franchise contracts by the Greater Manchester Combined Authority (GMCA) – and just like that, we got to work bringing our services to life. We now operate over routes on behalf of Transport for Greater Manchester (TfGM) from Hyde Road (Head Office), Tameside, Sharston and Wythenshawe depots.
But who are we, really?
Well, our roots go back to when Metroline first hit the roads of London. Fast forward to today, and we’re proud to be the second largest bus operator in the capital, running around 17% of the city’s scheduled services. Not too shabby, right?
Since, we’ve been part of the global transport powerhouse ComfortDelGro, which operates in 13 countries with a fleet of over 54, vehicles and a team of 24,+ colleagues worldwide.
Here in the UK, our 6,-strong team helps over one million customers get where they need to go every single day – and now, we’re doing it in Manchester too!
Hop on board – we’re just getting started. 🚌✨🐝
Job Summary
Location: Hyde Road – Manchester Head Office + flexibility to travel to other Manchester depots
Hours: Full time permanent 38 hours per week (Monday to Friday)
We are raising the bar on safety, service and colleague experience. The Training Manager will lead our end-to-end driver training strategy, shaping new entrants and licence holders into confident, safe and customer focused professionals who meet Metroline Manchester standards. They will own the training strategy and budget, ensure full DVSA compliance, and move theory testing into pre recruitment to strengthen readiness. The role drives high performance through strong leadership of Driver Instructors, mentors and coordinators, with clear expectations, consistent standards and a relentless focus on safety, pass rates, time to competence, retention and audit outcomes. The Training Manager will also modernise how we train by introducing innovative approaches such as remote learning where permitted, simulators and modular delivery, ensuring a high quality, efficient and engaging learning experience for all colleagues.
Key success measures (12–18 months)
1. Embed a structured post test programme (e.g., STAR centre) combining CPC modules (e.g., Bee Network/Dementia Awareness) with active driving practice led by DIs and mentors.
2. Safety: Reduction in preventable incidents/early “bumps” per k km; improved post incident recovery performance (with SHEQ and Service Delivery team collaboration pre remedial).
3. Quality & speed: Improved first time pass rates; reduced time to independent driving.
4. Higher new starter retention at 3/6/12 months; improved trainee and manager satisfaction.
5. Compliance: Zero material findings at DVSA/JAUPT monitoring; on time course and centre approvals/renewals; accurate trainer and attendance records.
6. Efficiency: Optimised trainer utilisation; effective mix of in person/remote delivery where permitted.
7. Maintain approved training centre status; manage annual course approvals/renewals and readiness for DVSA/DVA monitoring and quality assurance. · Ensure course structure and durations comply with current Driver CPC rules (minimum hours, modular delivery where applicable, remote options where allowed).
8. Build a high performing team of DIs, mentors, and coordinators; set standards, coach, and create a culture of accountability and care. · Clarify and embed the “our way” of safe, professional, customer focused driving, consistent across all depots.
9. Work closely with Service Delivery, Engineering, Talent, HR, and Safety to forecast demand, plan cohorts, and ensure smooth handovers from training into depots
10. Run a tight performance rhythm: dashboards, review cadences, and action plans on pass rates, incidents, time to competence, retention, and trainer utilisation.
Benefits
11. Free Bus Travel for yourself + 3 (companion + 2 children OR 3 children)
12. Pension Scheme Contributions
13. Benefits Hub
14. Employee Assistance Programme
15. Cycle to Work Scheme
Essential Criteria
16. Understanding of passenger transport operations standards (aligned with Transport Manager CPC expectation for knowledge of regs and operator licence compliance)
17. Senior training leadership in passenger transport (PCV/bus), with end to end responsibility for strategy, delivery, quality assurance, and outcomes.
18. Proven track record running Driver CPC training programmes and managing approved centre obligations (applications, renewals, monitoring).
19. Confidence working with depot operations and unions; able to balance pace with engagement.
20. Strong grasp of Driver CPC frameworks, course content expectations (road safety, HS&W, environmental impact), and permitted delivery models (classroom, practical, remote, modular).
21. Credible, calm, decisive leader who sets the bar high and brings people with you. Data led and improvement minded; comfortable challenging constructively at SLT and depot level.
Hours of Work
22. 38 hours per week, Monday to Friday (Hyde Road Head Office with flexibility to travel to other Manchester depots Tameside, Sharston and Wythenshawe)
Please email a covering letter of application and CV to the Manchester Talent Acquisition Team at
Please quote “Training Manager – Hyde Road” in the subject line of your email
Applications should include:
23. the reasons you are applying for the post
24. examples of how you meet the skills
25. any relevant qualifications or experience
Metroline is an equal opportunity employer and all qualified applicants will receive consideration for employment with due regard to legal obligations for protected characteristics i.e. age, disability, marriage and civil partnership, gender reassignment, pregnancy and maternity, race, religion and belief, sex and sexual orientation.
Apply here