Quality Operations Manager
Fixed Term Contract 12 / 16 Months
Petersfield
7.00am – 3.00pm Monday – Friday
POSITION SUMMARY
Plan and organise all Quality Assurance activities related, but not limited to, incoming components, manufacturing floor operations (compounding, filling, utilities and warehouse), new product launches and line trials.
Manage the day-to-day activities of Quality Operation Specialists and/or Technicians and coordinate communications with external groups.
Quality Assurance activities include leading deviation handling, root cause analysis and CAPA development, coordinating document reviews to verify effectiveness of procedures and instructions, and providing training and coaching to Quality and Operations on SOP, GMP and root cause analysis
JOB REQUIREMENTS & QUALIFICATIONS
Experience in Fast Paced Consumer Goods manufacturing environment a plus (Cosmetic, Food, or Pharma)
Knowledge of OTC Manufacturing a plus
Experience in interpreting and assessing operational compliance against Good Manufacturing Practice Regulations.
Experience in executing and coaching teams in root cause problem solving and associated Corrective and Preventive Actions (CAPA)
Experience in executing, summarizing and managing process audits in the manufacturing areas
Ability to identify and drive process improvement opportunities by partnering with cross functional stakeholders
Ability to review SOP’s, GMP reports, batch records and investigations
Proficiency in Microsoft Office Suite, Electronic QMS, and SAP systems is preferred
Job Specifications:
Manage / coordinate the daily tasks and administration of the Quality Operations team for their shift or area
Oversee performance and development of direct reports
Provide training and coaching to Quality and Operations, on topics such as SOP, GMP and root cause analysis. Issues Resolution/Continuous Improvement
Lead the effort to review deviations, determine root cause, and develop CAPAs in collaboration Quality, Operations staff and suppliers to address product quality issues and GMP related activities. Certify CAPA completion and effectiveness
Escalate critical issues as required. Lead the coordination of Investigations of customer and consumer complaints
Support and guide decisions around disposition out-of-spec materials
Coordinate communications with external groups regarding quality issues (i.e. Operations, Quality Labs, Tech Services,
Assembly, Packaging, SRP, Distribution and Vendors