Overview
Be the first person everyone meets in this front-of-house role, when you join Signature Senior Lifestyle as a Receptionist at our luxury care and nursing home in Reigate.
Responsibilities
* Be the first point of contact for visitors, guests and residents, greeting them in a professional, friendly and courteous manner.
* Keep the reception area clean and tidy to make the best possible impression and ensure the entrance is welcoming.
* Manage visitor checks: verify the visitors' book, check the person\'s identity as far as reasonably practicable, and ensure the contractors\' log is signed by visiting workmen.
* Answer and redirect phone calls, record messages as required, and manage emails and faxes if needed.
* Carry out various office and admin duties (filing, word processing, maintaining databases, photocopying) for other senior staff.
* Organise staff lunch rotas and receive/manage post, including signing for incoming post if residents cannot receive it themselves.
Qualifications
* IT literacy with competency in MS Office.
* Previous switchboard/telephone handling experience and a professional telephone manner.
* Excellent communication skills and the ability to handle problem-solving and client complaints (experience would be a bonus).
* Proactive, organised, honest and accountable with a friendly and welcoming manner.
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