Salary: £28,000 - 30,000 per year Requirements: Previous experience in professional services, financial, or legal environments. Basic knowledge of Microsoft 365, Windows 10/11, and user administration. Strong customer service, communication, and problem-solving skills. Professional, discreet, and able to handle sensitive information. Experience with legal applications, networking, or remote working technologies (desirable). ITIL Foundation or Microsoft certifications (desirable). Approachable, patient, and service-oriented. Detail-focused, collaborative, and adaptable. Responsibilities: Deliver first-line IT support via phone, email, remote tools, and in person. Troubleshoot hardware, software, mobile device, and network issues. Support Microsoft 365, Teams, Outlook, and legal applications (e.g., iManage). Build, configure, and deploy laptops, desktops, mobile devices, and peripherals. Maintain inventories, adhere to security standards, and assist with IT projects. Identify recurring issues and suggest process improvements. Technologies: Hardware Support ITIL Microsoft 365 Mobile Network Security Windows Office 365 More: We are supporting a client in their search for a proactive, customer-focused IT Support Analyst to join their busy IT team. This is a key role providing technical support to lawyers, partners, and business support colleagues, ensuring they have reliable, secure, and well-supported technology. We offer office-based arrangements with some hybrid working depending on business needs. Occasional out-of-hours or weekend work may be necessary for system upgrades or critical issues, and travel to other offices may be required. If youre an IT professional based in Lincolnshire, Cambridgeshire, Nottinghamshire, or West Midlands looking to make an impact in a fast-paced, supportive environment, we would love to hear from you. last updated 7 week of 2026