The Role:
Based in our Glasgow Head Office an excellent opportunity has arisen in our IT Department for a Support Technical Lead. The Support Technical Lead will manage the IT Service Desk ensuring the highest level of IT support and service is provided at all times to the business. You will be responsible for assigning and managing tasks to the service desk team through our ticketing system ensuring that high standards are maintained. You will play a key role in staff recruitment and development including appraisals, reviews and monitoring. A key aspect of this role is the ability to communicate effectively and ensure the profile of the service desk function is maintained to a high standard. The ability to interact with the business in line with agreed SLA's and providing reports and statistics to the business highlighting the performance of IT.
Technical Skills:
Microsoft technologies including Exchange, Network Infrastructure, Cisco UCM, Firewall technology
Experience of supporting an ERP system would be beneficial
VMware virtualization and storage experience beneficial
Experience of a support ticket system for managing service requests
Good procurement asset management skills to ensure security of IT Assets
Personal Qualities:
Educated to HNC / Degree equivalent in computer related subject preferred
Significant experience of leading and developing teams within an in-house IT environment
Demonstrable experience working with the aforementioned technologies
Strong customer resolution focus and business strategy awareness
Ability to identify business needs and translate these into technical requirements
Maintain up to date knowledge of IT developments and technologies
In-depth knowledge of IT best practice including current legislation
Effective communicator with the ability strong stakeholder management skills
Excellent organisational skills and experience working on IT projects preferable
Good team-player with a flexible approach to working hours
Driving Licence preferred
Benefits:
Competitive salary and bonus scheme
Up to 25 days annual leave plus bank holidays
The option to buy up to 5 days additional leave
Contributory Pension Scheme
Life Assurance
Employee Welfare Fund (Company-funded social events)
Cycle to Work Scheme
Health & Wellness (Well-being Hub, Employee Assistance Helpline, Annual Flu Jab)
So what next?
If you think you fit the profile we would love to hear from you.
All you have to do is send us a copy of your CV highlighting your current package and salary expectations and we can take it from there.
Email us:
GAP GROUP is an equal opportunities employer