Our Support Officers play a critical role in delivering excellent customer service and administrative support to court users, the judiciary, and management. Working as part of a team, you will contribute to operational, performance and service standard targets across your area. You will progress cases through the court and tribunal system and support functions within HMCTS. You will regularly interact with court and tribunal users, including members of the judiciary and the legal profession. The role requires adaptability, multitasking, and effective execution of a variety of duties, including:
* Preparing papers and files for court, tribunals, hearings and meetings, including processing and handling sensitive information and ensuring accurate outcomes.
* Creating and updating digital records, interpreting required information accurately on a court file.
* Communicating with the public, the judiciary, other court and tribunal users, and representatives of other agencies and organisations.
* Serving as the first point of contact for all court users; meeting members of the public, vulnerable witnesses, and their legal representatives when required.
* Preparing court and hearing rooms and ensuring the court runs efficiently.
This is a 37‑hour per week full‑time, 12‑month fixed‑term contract. Applicants will work a shift pattern that includes Saturdays and may be required to travel locally to cover other courts. The post is based at a Magistrates’ Court in the Law Courts.
Qualifications
* Customer service skills; ability to work in a service‑led, customer‑facing environment.
* Digital and administrative skills with excellent attention to detail.
* Communication and organisational skills; confident communication in person, over the telephone, digitally, and in written form.
* Resilience and empathy to deal with sensitive information and situations.
* Team player; collaborative and flexible to deliver business objectives.
Benefits
* Annual leave: 25 days on appointment, increasing to 30 days after five years of service; scheme to buy or sell up to three days per year; additional paid time off for public holidays and 1 privilege day.
* Pension: choice of Civil Service pension schemes.
* Training and development: extensive training opportunities offered by the Ministry of Justice.
* Family‑friendly policies: options for reduced hours or job shares.
* Flexible benefits: voluntary benefits, retail vouchers, discounts on goods and services.
* Childcare support: alternative government childcare support schemes; information available on GOV.UK.
* Paid paternity, adoption and maternity leave.
* Free annual sight tests for employees who use computer screens.
Diversity & Equality
The Civil Service is committed to attracting, retaining and investing in talent wherever it is found. We value diversity and inclusion and encourage applications from candidates who bring different abilities and experiences.
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