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To conduct a range of recruitment and development activities, to enable and inspire candidates to achieve the highest levels of independence throughout the candidate journey, by meeting and exceed performance targets for individual activity and job starts through to sustained employment, in compliance with legislation, contract and provider guidance, and internal Quality procedures.
* To predominantly support participants remotely (with some in-person support) to access and navigate digital delivery methods and on-line job searching/application tools.
* To assess participant needs to gaining employment and work closely with the Partnership Team to address barriers and/or wellbeing needs identified.
* To identify participant skills and transferable skills, determine a suitable path into work and develop an effective, individually tailored action plan to help participant achieve their goal.
* To confidently provide ‘Information, Advice and Guidance’ whilst effectively coaching and motivating participants to ensure successful engagement on the programme.
* To provide intensive job searching support by engaging with local employers and employer networks to generate suitable vacancies for participants; ensuring to work in partnership with Account Management Team for local labour market intelligence.
* To continue to track participants’ progress for a period of time once they have successfully gained employment.
* To meet or exceed KPIs and performance targets as set by the Line Manager.
* To ensure contract compliance by accurate data entry, completion of contractual and internal documentation and/or provider guidance.
Essential
* Experience of Case Management and guiding customers through a journey.
* Experience of Coaching and Motivating individuals and moving people into work.
* Possess a level of familiarity with the recruitment lifecycle and a good knowledge of the local labour market.
* Experience of working to structured targets and deadlines
* Excellent communication skills with the ability to adapt to a wide range of communication and learning styles.
* Strong interpersonal skills, specifically around listening, questioning and building relationships.
* Influencing skills that promote commitment and action.
* Customer focused with a strong commitment to customer care
* Possess strong IT skills and confidence in use of digital tools.
* Numeracy and literacy skills to facilitate management reporting
* Strong team player with a positive and flexible approach to both work and colleagues.
* Creative problem solving skills and a positive approach to challenging and overcoming limiting beliefs.
* Ability to plan and organise workload to meet required targets and deadlines.
* Produce work with a high degree of accuracy and attention to detail.
Desirable:
* Competent speaker of the Welsh language
* Demonstrable experience of working in a role where sales, promotional or influencing skills are required
* A Welfare to Work Sector specific qualification e.g. NVQ Level 3 in Employment Related Services
EEO Statement
Maximus is committed to developing, maintaining and supporting a culture of diversity, equity and inclusion throughout the recruitment process. We know that feeling included has a dramatic impact on personal wellbeing and are working to ensure that no job applicant receives less favourable treatment due to any personal characteristic. Advertisements for posts will include sufficiently clear and accurate information to enable potential applicants to assess their own suitability for the post. We are a Disability Confident Leader, thanks to our commitment to the recruitment, retention and career development of people with disabilities and long term conditions. The Disability Confident scheme includes a guaranteed interview for any applicant with a disability who meets the minimum requirements for a job. When you complete your job application you will find a question asking you if you would like to apply under the Disability Confident Guaranteed Interview Scheme. If you feel that you have a disability and apply under this scheme, providing that you meet the essential criteria for the job, you will then be invited for interview. Your?Guaranteed Interview application will only be shared with the hiring manager and the local resourcing team. Where reasonable, Maximus will review and consider adjustments for those applicants who express a requirement for them during the recruitment process.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Human Resources
* Industries
Government Administration
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