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* Monday to Friday – 35 Hours Per Week - hours are either 8:30 AM - 4:00 PM with a 30-minute break, or 8:00 AM - 4:00 PM with a 60-minute break
* Salary: 22,000 - 23,000 GBP
* Location: Bolton Office (Near Horwich Train Station)
Here at ISS, one of the UK’s leading Facilities Management (FM) providers, we are seeking an Administrator to join our established Helpdesk team, based at our Bolton office. This is a full-time, Monday to Friday position during regular office hours.
You will work within a dedicated team supporting a single banking client, delivering helpdesk services including reactive maintenance, planned preventative maintenance (PPM), and cost/budget tracking.
Key Responsibilities:
* Ensure all supply chain jobs are processed in line with SLAs and priority response times
* Provide timely feedback on issues or information impacting contract performance or customer satisfaction
* Keep the system updated with job statuses and relevant comments related to supply chain tasks
* Keep the customer informed about job progress and delays
* Promote customer engagement through regular communication and feedback via service questionnaires
* Respond professionally and courteously to customer requests, accurately log service requests, and prioritize based on health and safety, business criticality, and client expectations
* Maintain system data accuracy and regular updates
* Ensure jobs are closed timely and accurately through liaison with site colleagues
* Contribute to achieving KPIs and quality standards
* Manage complaints promptly and professionally, ensuring effective communication
What We’re Looking For:
* A positive attitude and willingness to learn
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