Overview
We have an exciting opportunity for a motivated and experienced Practice Director to join our friendly and supportive team at New Malden Vets. Working alongside two experienced Clinical Directors, you will play a key role in the day‑to‑day leadership and operational management of the practice, supporting a dedicated team of vets, nurses and clinical support staff to deliver exceptional patient and client care. Located just a 10‑minute walk from the train station, New Malden Vets offers excellent transport links alongside a welcoming team culture and a varied, rewarding role within a well‑established practice.
IVC Evidensia is the UK and Europe’s leading veterinary care group, made up of over 900 practices and referral hospitals, united by a shared purpose of happier animals, happier owners. At IVC Evidensia, we believe careers should be built without limits. Our people are supported to make more clinical impact, access more career opportunities, and play an active role in their local and professional communities. Through investment in learning, innovation, and wellbeing, we create environments where our teams can grow in confidence, capability, and fulfilment—at every stage of their career.
How You’ll Make a Difference
As Practice Director, you will lead the non‑clinical operations of the practice, working closely with clinical leadership to ensure efficient day‑to‑day running, strong team performance, and an outstanding client experience.
You’ll be responsible for operational delivery, people management, and compliance, while supporting the practice to achieve its performance, quality, and service objectives. This role plays a key part in creating a positive culture and enabling clinical teams to deliver excellent care.
* Full time
* 40 hours per week
* Monday‑Friday
* No weekends or bank holidays
You Might Be a Great Fit If…
You are an experienced people and operations manager with strong leadership capability. You’ll bring:
* Proven experience in a management role, ideally within healthcare, veterinary, or service‑led environments
* Strong people management skills, including performance management and team development
* Good operational and organisational capability, with the ability to manage competing priorities
* Experience handling complaints, change, and complex situations with confidence
* Strong communication and stakeholder management skills
How We’ll Support You
At IVC Evidensia, we’re committed to supporting you in a senior operational leadership role. When you join us, you’ll benefit from:
* A key leadership role with responsibility for operational performance and team culture
* Clear career pathways with progression opportunities into senior practice or regional leadership roles
* Ongoing learning and development to support leadership and professional growth
* A collaborative, values‑led culture focused on care, community, and continuous improvement
What We Offer Our Team
Work Life Balance
* 6.6 weeks annual leave
* Additional time off for your birthday
* Increasing annual leave based on length of service
Wellbeing
* Private medical insurance
* Enhanced family‑friendly policies, including maternity/paternity/adoption/shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non‑accidental injury support
Development
* CPD Allowance
* Learning and development opportunities via the IVC Evidensia Academy
* Access to Vetlexicon – our encyclopaedia provider
* Infection prevention and control programme
* Quality Improvement Programme
Additional
* Discretionary performance‑based bonus scheme
* Pawsome Benefits – reward gateway giving discounts and cashback with 100's of retailers
* Pension scheme
* Discounted staff pet care
Apply today and help us continue caring for our community. Closing date – 29/05/2026. Salary – £0 to £45,000 a year (up to £45,000 DOE).
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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