Business Analyst - Automation Solution, Amazon Global Store
Job ID: 2983062 | Amazon (China) Holding Company Limited
Amazon's Cross Border business provides customers access to Amazon’s worldwide selection with a localized search and browse experience, convenient local payment options, end-to-end delivery solutions, and access to native customer service on the local Amazon marketplace. The Cross Border business simplifies the cross-border shopping process by clearing customs on the customer’s behalf and guaranteeing no additional duties and import fees beyond what is shown at checkout. The RBS Cross Border team’s vision is to empower customers to “Stay Local, Shop Global,” aiming to improve cross-border customer experience and maximize revenue potential by addressing issues like cross-listing, buyability, discoverability, and detail page conversion defects at scale. In 2025, the team is expanding its scope to include cross-border expansion in non-footprint countries, enabling customers to access unique selections through their preferred shopping experiences.
Key Responsibilities
1. Translate basic business problem statements into automation requirements based on deep analysis.
2. Influence and implement automation approaches to eliminate root causes.
3. Leverage existing scalable tech platforms and solutions to onboard use cases for Amazon Global Store.
4. Collaborate with external tech teams for integration and development.
5. Communicate with stakeholders to launch and support solutions.
6. Provide internal training on Python to operations colleagues.
Basic Qualifications
* Bachelor's degree or equivalent.
* Fluent in English (reading, writing, speaking).
* Experience with SQL.
* Experience scripting for automation (e.g., Python).
* Open-minded, creative, and proactive mindset.
Preferred Qualifications
* Experience with machine learning (ML) and natural language processing (NLP) projects.
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