Front of House Supervisor Are you a great fit as a Front of House Supervisor? This spectacular venue caters for a range of artists, schools, weddings, wakes, and a variety of receptions and events. This is a great opportunity for someone looking to break into the events and venue management industry. * Salary: £30,033 per annum * Hours: 40 hours per week * Location: Ilford, Essex The Front of House Supervisor Job Overview: * Operate the venue efficiently, professionally, and positively, managing staff, hirers, functions, and events. * Liaise with hirers and contractors using excellent communication skills, a friendly approach, and a keen eye for detail. * Prepare rooms for use, reset them after events, and ensure the integrity of the building and its fixtures are maintained. * Act as a keyholder and the emergency out-of-hours contact for the venue. * Deputise for the Operations Manager and Venues Manager as needed. * Take responsibility for maintaining high levels of customer service during public open days, events, and private functions. * Oversee purchasing of cleaning materials, stationery, and items required for hires/events, with an awareness of relevant budgets. As Front of House Supervisor, Your Key Responsibilities Will Be: * Guest Experience: Ensure all visitors are welcomed professionally and provided with excellent service. * Team Management: Supervise front-of-house staff, provide training, and manage rotas and shift cover. * Room Reservations: Oversee booking systems, ensuring accuracy and smooth scheduling. * Event Coordination: Support the delivery of weddings, wakes, and corporate functions. * Budget & Reporting: Assist in monitoring expenses and contributing to operational reports. * Process Improvement: Help implement best practices to enhance service delivery. As Front of House Supervisor, You Need to Have: * Experience managing a small team. * Previous operational experience within a venue setting. * Strong background in customer service. * Ability to manage the upkeep and maintenance of a heritage or public building. * Professional, positive, and efficient leadership style. * Smart, clean, and professional personal appearance. * PC literate and confident using IT systems. The Front of House Supervisor Role Benefits Include: * Flexble working * Working in a fantasic location * Great transport links * A dynamic team * Fun environment Please note: The Front of House Supervisor role involves flexible working, including evenings, early mornings, weekends, and bank holidays, in line with operational requirements. The venue operates seven days a week. The ideal candidate will be bubbly, confident, and comfortable working irregular hours to support a wide range of events and functions. Background Checks: All job offers are subject to standard background checks. These include verifying your employment history (last 5 years), proof of right to work, address verification, a credit check, and, where permitted, a criminal record check. Please ensure the information you provide is accurate, as it will be used during this process