We are seeking full-time and part-time Medical Receptionists to join our team at the surgery, due to our continued increase in call volume and new patient registrations. This role involves 95% phone work and a small amount of admin related to calls.
The desirable candidate would have:
* Call Centre experience
* Ability to work set shifts and days according to surgery requirements, including a minimum of 3 half days
* A positive can-do attitude and good team working skills
* Experience in General Practice Reception is an advantage but not essential
* Experience with EMIS is an advantage but not essential
* Commitment to a full 2-week training program upon acceptance
Responsibilities include:
* Receiving, assisting, and directing patients to appropriate services or healthcare professionals in a courteous and efficient manner
* Providing general assistance to the practice team and maintaining confidentiality
* Greeting and directing patients, handling telephone requests, processing repeat prescriptions, making appointments, and other administrative duties as outlined
About us
Four sites with 5 GP Partners and 19 Salaried GPs. We aim to provide high-quality, safe, and appropriate treatment and a wide range of responsive medical services, respecting patient dignity.
Job responsibilities
Our practice is busy and forward-thinking, with a list size of approximately 33,000 patients across four sites. We are a training practice and part of a Primary Care Network.
All shifts will be across all four sites. The candidate should have:
* Call centre experience
* A positive attitude and team spirit
* Flexibility to work set shifts and at least 3 half days
Person Specification
Qualifications
* GCSEs in Maths and English
* Customer Service experience
* Call centre experience
* Experience with Medical Reception and EMIS Web is advantageous but not essential
Training and Shifts
Part-time and full-time options available.
Disclosure and Barring Service Check
This position requires a DBS check in accordance with legal requirements.
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