Customer Care Advisor
Location: Stonehouse, Gloucestershire
We're looking for an experienced Customer Care Advisor with a passion to make a real difference. This role is pivotal in delivering a superior customer experience and transforming the lives of individuals living with acute and chronic continence conditions.
This exciting and rewarding opportunity involves building and nurturing relationships with patients and Healthcare professionals to ensure seamless delivery of vital medical supplies, while delivering best outcomes for the patient and the business. This is achieved through compliance with internal procedures as well as external regulations.
Key responsibilities:
· Responsible for taking inbound calls from: Patients, Carers, GP's, GP surgeries and Healthcare Professionals
· Management of customer accounts / orders
· Processing and dispensing paper and electronic prescriptions
· Management of service and product complaints - through to resolution
· Making outbound calls to Patients, GP's and Healthcare Professionals – Ensuring we focus on Customer Retention
Requirements
· Accurately input patient data and product requirements
· Develop relationships with patients, sales team and Healthcare professionals
· Manage courier queries relating to deliveries and collections
· Liaise with the warehouse team to ensure product fulfilment
· Attend on-going training to ensure knowledge and understanding of products, medical conditions, Anatomy and Physiology
· Assist with Product Recalls
· Sorts and files completed prescriptions in preparation for month end submission
The successful candidate will have
· Experience in dealing with customers via phone & e-mail to solve all queries
· Experience of working in Customer Service environment with high volume call rates
· Excellent skills with MS Office
And also
· Good, clear, efficient and empathetic telephone manner
· Professional with proven ability to build appropriate relationships with customers and team members
· Demonstrable problem solving and decision making abilities
· Able to remain calm under pressure
· Results orientated
· Adaptable / willing to take on new tasks
· Able to prioritise workload/work to deadlines
· Displays initiative and enthusiasm for their role and company
· Confident and articulate
· Works well as part of a team
· Attention to detail
Consistently meets Company standards, ethics and compliance requirements
Along with this exciting role comes a very competitive salary and an attractive benefits package including Pension and Private Medical.
Job Types: Full-time, Permanent
Pay: From £25,000.00 per year
Benefits:
* Additional leave
* Casual dress
* Company events
* Company pension
* Health & wellbeing programme
* Life insurance
* On-site parking
* Private dental insurance
* Private medical insurance
* Referral programme
* Sick pay
Ability to commute/relocate:
* Stonehouse GL10 3GB: reliably commute or plan to relocate before starting work (required)
Application question(s):
* Please detail your interest in working in a Healthcare environment
Education:
* GCSE or equivalent (preferred)
Experience:
* customer service: 2 years (required)
Work Location: In person