Customer Experience Coordinator / Planner
Helpdesk | Full-time | Protech Group
Salary - £26,000 to £27,000
Hybrid Working Available (after probation)
At Protech Group, we keep buildings running and businesses moving.
From planned maintenance to rapid repairs, we’re the people who make sure everything works — safely, smoothly, and without fuss. Our teams support customers across the UK, bringing together great engineering, reliable service, and a friendly, can-do attitude that’s built our reputation over the years.
And right at the heart of it all? Our Helpdesk.
That’s where you come in.
We’re looking for a Customer Experience Coordinator — someone who can balance planning, people, and problem-solving with a smile. You’ll be the calm voice on the phone, the organiser behind the scenes, and the person who makes sure our engineers and customers always know what’s happening next.
What you’ll be doing
You’ll plan and coordinate workloads for our engineers — blending maintenance, reactive, and fixed-price work to keep things on target. You’ll make sure jobs are booked, paperwork is complete, and customers are kept in the loop every step of the way.
When the phone rings, you’ll answer — quickly, professionally, and with genuine care. When an email lands, you’ll handle it with the same attention to detail. You’ll track progress, chase suppliers, raise purchase orders, and make sure no small detail slips through the cracks.
And when the day’s done, you’ll help us learn from it — preparing reports, spotting patterns, and sharing ideas to make things even better.
You’ll fit right in if you...
* Enjoy helping people and keeping things running smoothly.
* Stay calm and organised, even when things get busy.
* Love the feeling of a day well-planned and a problem solved.
* Work well with others — from engineers and managers to finance and customers.
* Take pride in doing things properly, not just quickly.
We’ll count on you to...
* Keep our engineers’ schedules running like clockwork.
* Manage calls and emails with care, accuracy, and empathy.
* Maintain spotless admin — from job notes and purchase orders to customer updates.
* Support our safety-first culture and be part of a team that looks out for one another.
What success looks like
Happy customers.
Busy engineers.
Smooth days.
And a Helpdesk that hums along because you’re at the heart of it all.
Sound like you?
Join Protech Group — where every detail matters, teamwork comes naturally, and doing things right still means something.