Job description
About Us
At Furncare, we take pride in delivering high-quality products and exceptional service to our customers. As we continue to grow, we're looking for a proactive and organised Sales Support Executive to join our team and provide vital administrative support to our sales team.
The Role
As a Sales Support Executive, you'll be the backbone of the sales process—managing inboxes, preparing quotes, processing orders, and ensuring smooth day-to-day operations. You'll be handling customer queries, feeding back product issues, and supporting the sales team by taking initiative to resolve problems efficiently.
Key Responsibilities:
Managing the inboxes of one or two sales team members, ensuring prompt and professional responses
Preparing quotes and processing customer orders accurately
Handling inbound emails and phone calls, assisting customers with queries
Proactively build customer relationships and follow up opportunities
Keeping records up to date and ensuring accurate data entry in the CRM system
Liaising with internal departments to ensure a seamless sales process
Taking initiative to resolve queries and support the team in day-to-day tasks
About You
Strong organisational skills with great attention to detail
A proactive, problem-solving mindset
Excellent written and verbal communication skills
Confident in handling calls and responding to emails professionally
Ability to multitask and manage priorities in a fast-paced environment
Previous experience in sales support, customer service, or administration is a plus
Comfortable using Microsoft Office and CRM systems (training provided)
Why Join Us?
Be part of a friendly and supportive team
Opportunities for growth and development
A positive, collaborative work environment
Ready to bring your organisational skills and initiative to a thriving sales team? Apply today
Job Types: Full-time, Permanent
Benefits:
* Canteen
* Company pension
* Discounted or free food
* Employee discount
* Flexitime
* Free parking
* On-site parking
* Profit sharing
Schedule:
* Monday to Friday
Work Location: In person