“We reserve the right to close this vacancy early if we receive sufficient applications from suitably qualified and experienced candidates. We therefore encourage early applications.”
Candidates who applied for this role within the past six months and were not successful should wait at least six months before reapplying.
All applicants must hold valid right to work in the UK. Please be aware that we are unable to provide visa sponsorship for this position now or in the future.
The Job Summary:
Wrightbus is the fastest growing production company in Europe, and we are looking for a Technical Support Engineer to effectively provide technical support by phone and email, in the form of product familiarisation, parts information, specification queries and general remote vehicle assistance.
The Role:
* Respond to technical queries from customers and field engineers by telephone and email promptly and professionally
* Interpret engineering drawings, 3D CAD models, and bills of materials to provide accurate information.
* Ensure all technical related queries are handled daily
* Complete parts assembly breakdowns, to ensure all required parts have individual part numbers.
* Produce, issue, control and keep records of all service part information as required.
* Liaise with suppliers for technical documentation and escalate complex issues where necessary.
* Assist with service/parts enquiries related to new bus tenders and contracts.
* Maintain accurate records of technical support interactions.
The Requirements
* Level 3 NVQ or equivalent in Automotive Engineering or Mechanical Engineering Or Min. 5 years relevant experience in a manufacturing/technical support role
* Experience in delivering technical system information to customers/stakeholders
* Experience in handling technical queries by phone and email
* Strong understanding of parts assemblies
* Experience / understanding of system classification, parts listings and BOMs
* Ability to read and interpret technical engineering drawings
* Knowledge of and ability to fault find and repair components and systems
* Ability to keep accurate records and organised document storage
* Experience of MS office.
The Benefits:
Discretionary bonus
Life Insurance
Medicash scheme
Discount with local businesses e.g. Galgorm Spa Resort and McAtamney’s.
Free car parking
Canteen
Career progression
Professional development
Flexitime
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