Responsible for complex administrative activity associated with one or more benefit plans for payroll / compensation arrangements.
World-changing careers, enabled by Johnson Matthey. With more than 200 years history, join us and help to accelerate the transition to net-zero! As a Senior Pensions Administrator, you'll contribute to JM's mission as a world leader in sustainable technology, transforming energy and reducing carbon emissions for a cleaner, brighter future.
The role :
As a Senior Pensions Administrator, you will help drive our goals by :
* Carry out day-to-day pension administration tasks, including manual and automated benefit calculations for various scheme types, checking colleagues' work, managing casework, and meeting payroll and service deadlines.
* Respond to member queries by phone, email, or post in a friendly and professional manner, verify identities, resolve issues related to the JM benefits portal, and conduct one-to-one appointments to discuss retirement options.
* Collaborate with the Administration Manager on specific cases, suggest improvements to processes or communications, and provide support across all aspects of JM benefit administration.
* Assist team members as needed, backfill for colleagues working on other projects, and contribute to the overall delivery of high service standards under the guidance of the Pensions Administration Manager.
Key skil...
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