Warehouse Operations Manager (Hyperscaler Spare Part Logistics)
ATC is a global logistics, white glove, and technical services specialist for data centres. Our focus is on anticipating the critical needs of our clients and delivering industry-leading standards for safety, security and reliability. Since being established in 1979, we have continued to lead our dedicated teams across Europe to build strong relationships with our clients. Our mission is to deliver and install Europe's data centres with precision and care. We promote a culture of personal development and professional training, both internally and from leading industry bodies.
This Role
ATC is embarking on an exciting expansion for a new client and is seeking a dedicated Warehouse Operations Manager for our Slough site. This role will take full responsibility for the setup and launch of spare parts logistics for Hyperscaler Operations.
Location: Slough, England, UK
Role & Responsibilities
* Ensure end-to-end management of warehouse operations in line with customer SLAs, and compliant with health, safety and welfare legislation.
* Lead, plan and oversee all warehouse activities, ensuring compliance with strict quality & Health and Safety standards and agreed SLAs.
* Monitor KPIs and operational data and communicate performance to internal and external stakeholders.
* Proactively identify and elevate operational discrepancies or service risks to ensure quick resolution and client satisfaction.
* Drive daily operational performance, continuously identifying and implementing process improvements to increase efficiency and service quality.
* Lead, develop, and coach the team, fostering a high-performance and customer‑focused culture.
* Continuously improve team structures and processes to meet the dynamic requirements of a demanding high‑tech & hyperscale environment.
* Ensure cost‑effective operations and contribute to achieving the organization’s operational margin and profitability targets.
* Monitor and optimize operational processes, providing internal documentation of processes and activities with accuracy.
* Continuously monitor the performance of teams in terms of Service Levels and KPIs.
* Identify bottlenecks and disruptions and take measures to prevent or remove them.
* Implement new and/or improved processes and procedures with regard to the execution of assignments in coordination with involved parties.
* Develop and maintain effective communication channels across all warehouse functions and shifts.
* Assist and support the security of both the site and integrity of client property; maintain awareness of security issues and support onsite security team in prevention and detection of criminal activity.
* Ensure cross‑functional operator training is maintained and up to date to support costs and mitigate service risk/safety incidents.
Requirements
* Knowledge of the primary and supporting systems, service levels agreed with clients, and business organization/processes.
* Social skills for consulting/coordinating with various internal and external parties.
* Operational, task‑oriented management: managing others to fulfil job commitments and realise set results.
* Result orientation: managing oneself and/or others on explicitly formulated or unaffirmed goals with a view to efficiency and effectiveness.
* Planning and organizing: effectively determining goals, priorities, time, actions and resources needed to achieve goals.
* Work efficiency: actively commit to the realization of set tasks and assignments, delivering realistic performances or outputs in accordance with set requirements.
* Having an overview of situations and processes over time, recognising problems and tackling them systematically.
* Decisiveness: making decisions by taking action or expressing opinions.
* Very flexible – able to facilitate change at short notice.
* Work to strict timelines.
* Demonstrate strong customer ethos with customer care at the heart of every task.
* Enthusiastic and positive interactions at all levels.
Note: We are unable to provide visa sponsorship for this role. Please submit your updated resume/CV in English.
Benefits
* Competitive market salary.
* Performance‑based bonus.
* Company pension plan (subject to local employment laws).
* Sports & social club.
* Opportunities for continuing professional development.
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