As part of our prison support team you will help maintain a safe and efficient working environment. The role involves a variety of physical tasks, including lifting, standing, walking and lone working during day and night shifts. Transport to the site is normally by personal vehicle – a driving licence is beneficial but not essential.
Key Responsibilities
* Gate duties – secure entry and exit of staff, visitors and vehicles, conduct searches and escort vehicles/contractors around the site.
* Control room – operate prison radio system, monitor CCTV, report suspicious activity.
* Visitor and mail handling – welcome visitors, escort them, process incoming mail and parcels.
* Night duties – ensure cell doors are locked and prisoners are accounted for.
* Reception – photograph prisoners and process prisoners' property and parcels.
* Prisoner supervision – supervise prisoners, exchange clothing and property, assist officers escort prisoners around the prison.
* Food delivery – deliver and collect food via trolley or electric tug vehicle.
* Driving duties – collect mail from the local sorting office, lifting heavy sacks as required.
* Telephone – monitor personal identification number (PIN) phone system, maintain records of PIN phone requests.
* Procedures and protocol – understand and follow national and local policies, respond appropriately to incidents and emergencies.
Qualifications & Personal Skills
There are no formal qualifications required. The role requires good judgement, common sense, responsibility and a strong sense of teamwork.
Working Conditions
The position is 37 hours per week, including night shifts, evenings, weekends and bank/public holidays on a rolling shift pattern. Travel to the site is usually by personal vehicle.
Benefits
* Annual leave – 25 days on appointment, increasing to 30 days after 10 years of service.
* Bank, public and privilege holidays – 9 days.
* Pension scheme – Civil Service pension.
* Season ticket loan, retail discounts, employee assistance programme and Cycle to Work scheme.
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