Position: Care Enquiries & Sales Pipeline Coordinator Location: St Mellons, Cardiff, CF3 0LT Salary : upto £33,000 DOE Hours: 37.5 Shaw healthcare is a care provider operating circa 65 care homes and supported living services across the UK and is the largest employee-owned healthcare company in the UK. Based in the head office in St Mellons, Cardiff an opportunity has arisen for a Care Enquiries & Sales Pipeline Coordinator to join our Sales and Marketing Team. Objectives To increase occupancy levels across Shaw healthcare. Establish and performance-manage contact centre and CRM functions. Create a holistic view of all enquiries across the company and the relevant metrics. Ensure the sales pipeline is managed with the goal of converting care enquiries to admissions. Manage the flow of the sales pipeline to Operations and Executive teams through regular communication. Principal duties Practice Expectations Regular liaison with Operations to ensure maximum effort to generate enquiries and facilitate converting them to admissions. Telephone, in person and email. Provide data analysis and insight to identify trends, challenges and opportunities for improvement. Potentially by swapping which homes receive contact centre support. Support colleagues in delivering consistent and high-quality customer service experiences. Attend and contribute to established meetings and forums. Contribute to monthly executive and board reports. Seek and act upon feedback to improve service quality and effectiveness. Be vigilant about doing the right thing for our residents, relatives, and fellow employees. Promote the values and ethos of Shaw healthcare in all interactions. Support Sales & Marketing workflows such as Social Media, Star Awards, PR and other events. General Management To have a full understanding and working knowledge of all Shaw healthcare policies and procedures and ensure that all these policies are applied at all times. To ensure the security and confidentially of records and information relating to the department. Undertake any other reasonable duties within the scope of the role, as requested by your line manager. Be creative and solution-driven in your approach to problem-solving. Support organisational initiatives that promote occupancy growth, customer satisfaction and operational excellence. Participate in training and development to enhance skills and maintain professional knowledge. Relationships Communicate clearly within the Sales and Marketing team and other departments. Develop strong working relationships across all levels of the Operations teams. Establish and maintain positive relationships with partners and other relevant stakeholders. Represent Shaw healthcare professionally at all times. Support the team in delivering high-quality customer service and act as a role model. Report monthly to the Sales & Marketing Director on project status and outcomes. Essential Criteria Administration experience gained in relevant business development setting Ability to prioritise work in an environment which has conflicting pressures and demands Effective written and verbal communication skills Ability to engage well with residents, relatives, colleagues and other stakeholders Be approachable, responsive and empathic IT literate, including the use of basic range of software packages Desirable Criteria Experience gained in a range of health and social care settings Relevant qualifications in particular Project Management Experience of effective management of resources and relationships Valid driving license and use of own car for work purposes Please note this role is subject to an enhanced DBS check What you will get in return 20 days annual leave - increase by 1 day per year to a maximum of 25 days PLUS bank holidays Employee Ownership Trust - 76% Employee Owned - our employees have received over £2650 each in tax free bonuses to date! Onsite parking Enrolment to NEST pension Retail/Leisure/Holiday and travel discounts