Please note that this is a hybrid position based in Cardiff, requiring 3 days onsite each week, with the option for remote work on the remaining days.
The Rocket Science Group specialises in multiplayer, co-development, platform services, publishing technology, and live operations for console, PC and mobile titles. We have studio teams in Europe and North America and work in partnership with the game industry's top creators
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About the rol**
e:We are looking for an IT Lead based in our Cardiff Studio, who is both hands-on and strategic with a passion for solving real world hardware and software challenge
s.In this role, you'll draw upon your past experience to help us plan and roll out an IT strategy capable of supporting our growing organisation across the globe. You'll work alongside our larger Workplace function to ensure that our internal teams have the equipment and tools they need to develop some of the biggest games in the worl
dYou'll also have the opportunity to not only work directly with our partners to meet the needs of individual projects, but also learn from other teams in the company as they create and maintain video game tools and platform
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What you'll**
* do:Ensure our global teams have the equipment they need to thrive in their roles (hardware and softwar
* e).Support software licence and application lifecycles to support varied engineering and business workstreams such as 1password and Gith
* ub.Setup and manage critical infrastructure and syste
* ms.Define and champion IT standards for a fast-growing globally distributed stud
* io.Support hardware (PC, Mac, Console Devkits et
* c).Establish and maintain a secure, scalable computing environme
* nt.Manage and improve our identity access management, remote access solutions and mo
* re.Install and manage AV and conference solutions for global collaborati
* on.Create accessible, easy-to-use self-service IT documentati
* on.Facilitate and conduct security audits (ISO27001, SOC2) annually and maintain ongoing complian
* ce.Effectively communicate and liaise with both stakeholders and the wider busine
* ss.Coach and mentor the IT Team while aligning IT with bigger business goa
**ls.
What we Va**
* lue:A passion for solving real-world hardware and software probl
* ems.Strong communicator who can translate the needs of technical and non-technical te
* ams.Strong background in IT infrastructure, networking, and service desk operati
* ons.Experience managing collaboration platforms (Google Workspace, Slack, Zoom, Atlass
* ian)A security-first mindset, with experience in compliance frameworks such as ISO27001 and S
* OC2.Experience with Information Technology Infrastructure Library framewo
* rks.Ability to understand and adjust the needs of our teams' evolving requireme
* nts.A willingness to embrace new challenges and the flexibility to adapt as needs evo
**lve.
You may also**
* have:Experience working with centralised version control applications like Perforce, Git,
* etc.Experience using remote networking tools such as Pa
* rsec.Proficient in running and supporting office netw
* orks.History working with cloud platforms (AWS, GCP, A
* zure)Experience with Mobile Device Management (MDM) solu
* tionsExperience with Rippling HRIS or SecureF
* rame.Automation or scripting skills (Bash, PowerShell, Python,
* etc.)Implemented low latency remote access solutions for desktops and con
* solesAnd of course… a love for g
ames