Receptionist and Insurance Administrator (Part-Time)
Join to apply for the Receptionist and Insurance Administrator (Part-Time) role at IVC Evidensia.
Passionate about pets and delivering excellent customer service? Then this is the role for you! Here at Ashcroft, we are looking for a friendly and approachable Veterinary Receptionist to join our team in Frodsham. The role will involve building client and patient relationships, providing a warm and welcoming experience, answering phones and booking appointments, responding to queries via phone, in person and email, registering new clients, completing insurance claims, dispensing medications and taking payments, and managing client accounts. You will also be responsible for processing insurance claims, client communication, record keeping and liaising with insurance companies where needed.
Ideal Candidate
* Previous receptionist experience is essential.
* Veterinary experience is a plus.
* Excellent communication skills with strong empathy.
* Resilient with ability to cope with potentially distressing and emotional situations.
* Excellent customer service skills and experience in dealing with members of the public.
* Positive attitude and excellent teamwork skills.
* Proficiency in Microsoft Office and other database management and operation systems.
Rota
* Monday – 8:15‑5:00pm (half‑hour unpaid lunch) – 8.25 hours
* Tuesday – 8:15‑4:45pm (half‑hour unpaid lunch) – 8 hours
* Wednesday – 8:15‑1:30pm – 5.25 hours
* Thursday – 8:15‑5:00pm (half‑hour unpaid lunch) – 8.25 hours
* Friday – 8:15‑1:30pm (half‑hour unpaid lunch) – 5.25 hours
* Every fourth Saturday – 9:00‑1:30pm
Benefits
* 6.6 weeks annual leave (FTE)
* Additional annual leave for your birthday
* Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
* Cycle to work scheme
* Initiatives focused on employee wellbeing
* Non‑accidental injury support
* Learning and development opportunities via the IVC Evidensia Academy
* Pawsome Benefits – reward gateway with discounts and cashback at 100+ retailers
* Pension scheme
* Discounted staff pet care
£0 – £0 an hour (12.21 ph)
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analysing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgement. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Job Details
* Seniority level: Entry level
* Employment type: Part‑time
* Job function: Administrative
* Industry: Veterinary Services
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