Job ID:
40874
Location:
Southampton : Hampshire House
Position Category:
Business Development
Position Type:
Employee Regular
Account Manager:Cruise
Lloyd's Register
Location: UK (Southampton, hybrid model)
What we're looking for
We are looking for an individual who will bring practical and operational (Cruise) specialist knowledge to assigned and targeted Cruise accounts, providing support and service delivery to both internal and external clients.
The person will manage a group of assigned and targeted Cruise accounts to achieve the margin and market share growth of the LR Maritime business, in line with the Maritime Sales Long Range Plan (LRP). The role requires acting as the main point of contact for the assigned clients, and targeted new accounts, focussing on the customer experience to enhance loyalty and building long:term relationships. The candidate will deliver the assigned sales, revenue, margin and cash targets.
What we offer you
The opportunity to work for an organization that has a strong sense of purpose with a mission to engineer a safer and sustainable world.
You will be part of a mission:driven team working at the forefront of maritime decarbonisation. Your work will directly contribute to addressing some of the most critical market failures blocking the adoption of sustainable fuels, helping catalyse a safer, cleaner, and more inclusive global energy transition.
The role
Key responsibilities:
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Act as the main point of contact for the assigned accounts and work closely with the relevant service delivery teams and key stakeholders to ensure the client relationship is always managed effectively.
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Support the Development and maintenance account of Strategic Key Account plans for the assigned accounts, that optimise the margin performance and growth potential for the segment, sales territory, and the global LR business across different LR product and service solutions
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Support line manager to routinely review and identify non:Key Account Cruise Clients that represent the greatest opportunity relative to cost to serve.
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Contribute to the development and implementation of passenger ship segment business strategies
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Achieving growth and hitting sales targets.
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Recommend improvements to service delivery based on client feedback and contribute to business development efforts.
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Provide sound technical advice and operational support to assigned and targets Cruise accounts, collaboration with wider commercial team
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Present deliverables to internal and external clients, including senior:level stakeholders, and suggest alternative solutions when appropriate.
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Be accountable for the accuracy and quality of the opportunity and account data input into Salesforce as the single source of sales truth to ensure confidence in the performance reporting and sales forecasts.
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Identify opportunities to grow through both introducing new products and services and focusing on closing the sale and you need to drive account profitability.
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Initiate quarterly review meetings to analysis LR performance : using key metrics, as agreed with the Strategic Business Parter.
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Collaborate extensively and actively engage with the Strategic Account managers (as applicable and relevant), subject matter experts, advisory sales and account managers in different teams to support opportunities and projects as required.
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Regularly analyse and report to line manager the expected sales performance within a period, based on sales pipeline, individual win rates, market trends, forecasts and competitor activity captured in Salesforce.
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This role profile is not intended to be an exhaustive list of duties and responsibilities. You will be expected to perform different tasks as necessitated by your line manager and the overall business objectives of LR.
You are someone who has:
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