Overview
Join to apply for the Customer Account Manager role at TotalEnergies.
We recognise that our employees are one of our most important assets. If you are looking for a fast-paced company with a global brand and a strong UK presence that actively invests in its people, this is an excellent opportunity to work within a friendly, proactive successful team.
This range is provided by TotalEnergies. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Location: Kingswood KT20 6RP - Office-based during induction, with potential agile working after 3 months. Working Pattern: Hybrid working 3 days in the office and 2 at home. Contract type: 12-month Fixed term contract.
About the Office
Based at the Kingswood Field office KT20 6RP (Tadworth), a 28-acre office campus site set in the Surrey countryside with Trail walks. You will enjoy a modern vibrant and friendly working environment. We have an onsite restaurant and café with a wide range of options available, and a coffee shop. There is a state-of-the-art on-site gym run by Nuffield, with classes on set days in the mornings, at lunch and after work hours. We also have a staff car park with electric charging points, a bike rack, and a private shuttle bus service between the train station and the office at peak times.
Responsibilities
An exciting opportunity has arisen for a number of Account Managers to join our Key Accounts Team. This role is directly responsible for the daily servicing and relationship management of either a large-scale third-party relationship (TPI) or several blue chip/public sector customers. As the focal point of contact for customer enquiries, you will ensure they receive a high level of customer service. You will be numerate and literate with excellent interpersonal and communication skills, both written and verbal. Day-to-day experience of Excel is required.
The role includes ensuring customers are provided with accurate invoices and reporting on a monthly basis in line with contractual requirements. You will proactively own and manage the resolution of all queries through investigation and liaison with other internal departments and third parties.
Main Activities
* Deliver accurate monthly invoices and full ownership of the end-to-end invoicing process.
* Build and maintain strong customer relationships, understanding their business needs.
* Attend customer meetings and collaborate with internal departments to exceed customer requirements.
* Support sales managers in customer retention and attend tender meetings.
* Provide monthly management information (MI) to customers and line managers, especially for bespoke SLAs.
* Efficiently manage and resolve customer queries, complaints, and escalations.
* Identify and implement service delivery improvements.
* Meet and exceed KPIs related to query management, unbilled accounts, and customer satisfaction.
Benefits and career development
* Contributory Pension of up to 15%
* Life Assurance
* Gym membership - Fully subsidized corporate gym membership
Qualifications / experience
* Excellent communication skills both written and verbal. Ability to communicate at all levels.
* Experience in managing relationships
* High level of accuracy / attention to detail
* Working knowledge of Microsoft packages such as Excel
Diversity and Inclusion
One of our values is respect for each other. Creating an inclusive environment in which everyone can express and develop their potential means ensuring that all our employees have the same opportunity to succeed, regardless of origin, gender, age, disability, sexual orientation, gender identity or affiliation with a political, religious, union, organization or minority group.
This is our vision of diversity, which is an asset for our Group as well as for the individuals who embody it. Preserving and promoting this asset is another part of being a responsible employer.
Additional information
* Seniority level: Associate
* Employment type: Contract
* Job function: Administrative and Customer Service
* Industries: Oil and Gas, Utilities, and Services for Renewable Energy
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