Here at Warwick District Council, we pride ourselves on the fact that we offer you a great place to work. We achieve our goals by recruiting and retaining motivated, empowered and flexible staff. We are committed to training and development, and we encourage a healthy work-life balance. We offer the rewards and benefits that make it a great place to work. People like you We offer a wide range of career opportunities at every level of the organisation. From apprenticeships to senior management, permanent to fixed term contracts or part-time working, we have something for everyone. This post is based at/from our offices within Warwick District and is not suitable for home or hybrid working. Provide a high quality customer focused front of house service for cremations, strewing cremated remains and burials. Operating cremation plant and equipment ensuring an effective, efficient, economical service compliant with relevant codes of practice and statutory requirements. The services provided are of a nature where there is no “second chance” providing an excellent standard on every single occasion is paramount. The service is relatively small and operates in a specialised area, shift patterns include weekends and bank holidays, it is essential that the post holder understands all facets of the service and is able to assist and step into all roles as required. Day-to-day communication with bereaved people can be difficult because of the nature and it is frequently more detailed and complex than they imagine. The post holder must have excellent communication skills, high levels of tact, diplomacy and empathy are required to negotiate with a variety of stakeholders. The post holder will be required to maintain a first aid qualification This is a front-line post, attendance in person is necessary to perform duties. This post involves working weekends and bank-holidays on a rota basis during which times no immediate access to a manager or supervisory post will be available. The job includes a degree of physical effort, including lifting and involves working in awkward positions. The crematory is a very hot environment; front of house services are performed outdoors and it is not possible to avoid being in the elements. *To legally be able to perform this role the intermediate cremator operators certificate is required, if the applicant does not possess this they may be considered suitable for a “trainee” position entering the service at a lower pay grade, progression to the higher grade being wholly dependent upon obtaining the qualification, for which training and support will be provided. The qualification MUST be obtained within the 6 months probationary period for the employment to continue. All members of staff have a duty to participate in the WDC Appraisal process and take responsibility for identifying their own professional and career development needs. Managers have a responsibility to undertake regular appraisals of their staff in accordance with the WDC Appraisal process and take responsibility for helping to address their professional and career development needs. All members of staff have a responsibility to comply with Warwick District Council’s Code of Conduct, Equal Opportunities and Health and Safety Policies. The post holder will be required to perform other such duties as appropriate to the qualifications, experience and salary band as may be reasonably required. The post holder will be responsible for ensuring their own health and safety, as well as that of the colleagues they line manage. The post holder will be expected to comply with Council policy at all times including in relation to their responsibilities for safeguarding and promoting equality. The post holder will be expected to adopt and work in accordance with the Council’s values. If you have any questions or wish to have an informal discussion, please contact Name: Max Kendall-Wilson Job Title: Bereavement Services Assistant Manager Email: Max.Kendall-Wilson@warwickdc.gov.uk Telephone: 01926 651418 Closing date internal: Sunday 24th May 2026 To apply for this vacancy please click on the 'Apply' button. It is important that you fully complete all sections of this application. Only information contained in the application will be used for shortlisting. Please do not attach CVs as these will not be considered Council Employee Benefits Guidance notes for job applications Recruitment guidance for disabled applicants Recruitment guidance for ex-offenders Equality - what we aim to do You will be notified of our shortlisting decision via email, so please check your email on a regular basis after submitting your application. As part of being a Disability Confident employer we guarantee to interview anyone with a disability whose application meets the essential criteria for the post. By ‘essential criteria’ we mean that you must provide us with evidence in your application form which demonstrates that you meet the level of competence required for each competence, as well as meeting any of the qualifications, skills or experience defined as essential in the person specification. To be considered under the Guaranteed Interview Scheme (GIS), applicants must disclose that they have a disability and would like to be considered for the scheme. Should you require application forms in an alternative format / language or any adjustments to be made throughout the application or recruitment process or upon appointment, please contact vacancies@warwickdc.gov.uk and we will make every effort to meet your specific requirements. .