1st line support engineer

1st line support engineer

Location: St Ives, Cambridgeshire

Permanent role

Standard office hours

A close-knit, growing IT support team looking for someone with at least one year of hands-on experience providing technical support to businesses. If youre someone who enjoys solving problems, learning new technologies, and making a real difference to users day-to-day IT experience, wed love to hear from you.

This is an ideal role for someone who wants to develop their skills in a varied, client-focused environment. Youll be supporting a range of small and medium-sized businesses within about 25 miles of St Ives so expect plenty of variety. We value clear, friendly communication, and a willingness to adapt because no two clients or days are ever quite the same.


The role's main responsibilities:-

1. Providing technical support via telephone and use of remote control software, with occasional site visits
2. Investigating hardware, software and malware issues
3. Maintaining accurate documentation
4. Create and follow standard operating processes (SOPs)