Responsibilities
1. To ensure computing, audio-visual and reprographic resources, including those available in general classrooms and specialist teaching and performance spaces, are well maintained and supported.
o To administer the resource booking system and to maintain effective communication within the team to ensure that agreed booking requirements are met.
o To install, maintain and support computing and audio-visual resources in classrooms, studios and performance spaces, co-ordinating desktop computing and network resources and working with external suppliers as required.
o To maintain and support photocopier and reprographic resources, coordinating with other team members and working with external suppliers as required.
o To provide, maintain and support a range of portable resources including digital video and still cameras, and portable digital recording equipment.
o To provide, maintain and develop resources to support learners with a disability including visual magnifiers and hearing loops.
o To asset tag and record equipment inventory details and to undertake scheduled audits to maintain accurate records.
o To ensure the safe recycling or disposal of equipment in accordance with the College's asset lifecycle and data protection procedures.
o To monitor, replenish and recycle consumables as required.
2. To provide a range of digital media resources and related services to support learning, teaching and assessment, including the use of video for online learning.
o To administer, support and promote the Microsoft Streams online video environments including content libraries, channels and groups
o To install, configure and maintain the digital signage system including display screens, set back boxes, software and content, working with external suppliers as required.
o To install, configure and maintain the web conferencing, streaming media and screen sharing systems, including Teams
o To provide support for transfer, duplication and editing of audio-visual content, adhering to copyright agreements at all times.
3. To provide an outstanding, customer focused technical support service with timely feedback to users, adhering to Service Level Agreements and ensuring that accurate records of incidents and service requests are maintained.
o To respond efficiently to incidents and requests for service received via telephone, e-mail or in person, and to maintain meaningful records on the IT Service Desk.
o To diagnose and resolve faults according to agreed service levels and priorities, invoking external maintenance as required.
o To provide timely feedback to users on the progress of outstanding incidents and service requests, and to communicate effectively.
o To proactively monitor the performance and capacity of digital media, audio-visual and reprographics resources, and to recommend or organise remedial action.
o To work flexibly and assist with desktop and network support where required.
o To maintain a safe and well organised working area.
4. To provide relevant and accessible technical guidance and training for staff.
o To develop online video content to support the use of IT services, co-ordinating with other colleagues and 3rd parties as required.
o To produce and maintain technical guidance for all users of College IT services, including help sheets, user guides and knowledgebase articles.
o To provide staff inductions and guidance on use of supported IT resources, either individually or in small groups.
o To keep informed of relevant technological changes and innovations, suggesting improvements that could enhance the delivery of IT services
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