Company Description
The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.
Job Description
Job title: Server
Department: F&B
Inspired & supported by: In-Room Dining Manager
Your purpose will be:
You are an ambassador for exceptional service which is the hallmark of The Savoy’s food and beverage experience in our lounge area. Your warm personal attention makes guests feel unique and valued and creates enduring memories.
You will be accountable for:
1. Delivering a memorable and professional 5-star service experience
2. Advising guests through enthusiastically sharing your knowledge about our F&B offering
3. Delivering on all standards, policies and procedures to create memorable luxury guest experiences
Your key responsibilities & contribution will be:
4. Delivering an extraordinary service experience to the highest industry standards with a distinctive personal touch as one team
5. Assisting guests regarding menu choices in an informative and enthusiastic way
6. Taking reservations with all required details
7. Boosting our revenue through upselling and other creative initiatives
8. Sharing knowledge of offers, promotions, preparation, general hotel knowledge and Savoy stories
9. Following all safety and sanitation and COVID policies when handling food and beverage
Qualifications
What you will need to do in this role:
Essential:
10. 1-2 years of serving or hosting experience in a luxury hospitality environment
11. Passion for and understanding of 5-star hospitality and what it takes to deliver it
12. Empathetic with a talent for building rapport, and reading each guest’s desired level of interaction
13. Quick thinking, resourceful and able to solve problems ’ at the moment
14. Ability to remain calm and courteous at all times
15. Ability to work well under pressure in a fast-paced and changing environment
16. Able to work collaboratively as part of a team
17. Willing to work in rotating shifts including weekends and public holidays
18. Good knowledge of spoken and written English
19. Rights to work in the UK
Desirable:
20. Basic knowledge of a POS System
21. Basic knowledge of Open table
22. Industry-related certifications (i.e. WSET)
Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.
Additional Information
23. Competitive salary, pension, and life assurance
24. 31–33 days of holiday (including public holidays)
25. Cashback for wellbeing/healthcare expenses & Perkbox
26. Exclusive discounts:
27. Savoy, Fairmont, Raffles, and Accor hotels (friends & family rates included)
28. 50% off at American & Beaufort Bars, Afternoon Tea, spa, florist, and select Gordon Ramsay restaurants
29. 20% off at other Gordon Ramsay restaurants and Restaurant 1890
30. Free stay at The Savoy after probation
31. Colleague restaurant, interfaith prayer room and wellness room
32. Laundry services for all colleagues
33. Gym access, cycle-to-work scheme and Virgin Active membership discount
34. Season ticket loan for commuting
35. Employee assistance program
36. English classes, optician reimbursements, and local discounts for F&B and retail