Cardiology Booker
Closing date: 30 April 2026.
Job Responsibilities
* Manage and oversee the efficient day‑to‑day running of the Cardiac Assessment Unit reception area.
* Organise and maintain the patient appointment systems within the unit.
* Manage Cardiac Assessment Unit diaries and clinic schedules.
* Monitor patient wait times and escalated potential delays or issues to appropriate personnel.
* Coordinate and manage appointment systems for 24‑hour tapes, Cardiac Memo, and Ambulatory Blood Pressure (ABP) monitors.
* Answer and respond to telephone calls and voicemail messages in a timely and professional manner.
* Act as the first point of contact for patients and visitors attending the Cardiac Assessment Unit.
* Greet and book patients attending clinics or diagnostic tests using Alex Health and CRIS systems.
* Direct patients to the appropriate waiting areas for clinics or diagnostic procedures.
* Process and follow up on patients who do not attend appointments (DNA).
* Collect, receive, sort, distribute, and frank post daily.
* Cash up clinics in accordance with Trust procedures.
* Liaise with transport providers regarding patient transport arrangements.
* Address and manage communication issues involving patients and relatives.
* Implement service changes as required to meet service demands.
* Receive, process, and appropriately escalated complaints from patients, relatives, and reception staff to the Assistant Service Manager.
* Assess and determine which queries require immediate escalation and which can be managed within the role.
* Recognise when patients require input from clinical staff and escalated accordingly.
* Escalate situations that fall outside Trust policies, agreed procedures, or nationally agreed terms and conditions.
* Maintain patient confidentiality at all times, particularly when communicating with relatives.
* Remain calm and professional under pressure.
* Effectively prioritise workload in a busy clinical environment.
* Respond appropriately and sensitively to patient complaints.
* Monitor and ensure compliance with waiting list targets.
* Manage transport‑related issues that may impact clinic flow.
* Work within a busy, demanding, and sometimes high‑pressure environment.
* Ensure all administrative tasks are completed within required timeframes.
Qualifications
* Educated to GCSE level 2 standard in English and Maths or equivalent experience.
* NVQ3 level or equivalent administration experience.
* ECDL or equivalent experience.
Experience
* Previous recent clerical experience.
* Experience in handling confidential and sensitive data.
* Experience and/or knowledge of using ALEX HEALTH and CRIS.
* Previous experience of working in a team.
* Experience of booking patients in line with National and Trust waiting time standards.
* Experience and/or knowledge of at least one electronic booking system currently used by the Trust.
* Previous experience within an admission function department in the NHS.
Benefits
* Development opportunities.
* Flexible working.
* Strong focus on wellbeing.
Employment Details
Employer: The Princess Alexandra Hospital NHS Trust.
Disclosure and Barring Service Check
This post requires a Disclosure and Barring Service check under the Rehabilitation of Offenders Act (Exceptions Order) 1975.
Equality and Diversity
The Princess Alexandra Hospital NHS Trust is a Disability Confident and equal opportunities employer. Applicants from all backgrounds and experiences are welcome.
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