Our client, an established IT Managed Service Provider is looking for a proactive Office Manager/Renewals Administrator to join their organisation. This role will support their sales and renewal’s function, helping to deliver a high-quality customer experience.
Reporting to the Sales Manager, you will work closely with teams across the business.
Key Responsibilities
* Manage office operations, supplies, stock room, couriers and office facilities.
* Maintain a professional, clean and well-organised working environment.
* Track all goods in and out of the office with accurate records.
* Liaise with suppliers, contractors and service providers.
* Manage the renewals database, quoting customers for expiring products, licences and warranties. Chasing through to decision and processing accordingly.
* Help to create an efficient and quality customer experience.
* Oversee renewals in line with customer agreements.
* Support the sales team with quotes, orders and invoicing.
* Follow up on outstanding renewals and customer queries.
Essential Skills & Experience
* Previous Office Manager experience.
* Experience working in an IT or IT-focused business.
* Excellent customer service and communication skills.
* Strong organisational and administrative skills with high attention to detail.
* Problem solver with good analytical skills.
* Confident using Microsoft Office.
* Ability to work under pressure and meet deadlines.
* Customer-focused, proactive and a strong team player.
* Able to manage expectations at all levels and communicate accordingly.
Desirable
* Knowledge of Microsoft licensing programs.
* Understanding of servers, storage and networking.
* B2B experience or business/technology-related qualification