Job Overview
We are seeking a dedicated and enthusiastic Assistant Spa Manager to support the daily operations of our spa. This role involves overseeing staff, ensuring exceptional customer service, and maintaining a serene and welcoming environment for our clients. The ideal candidate will possess strong leadership qualities and a passion for the wellness industry, along with excellent organisational skills to manage various tasks efficiently.
Duties
* Assist the Spa Manager in daily operations and management of the spa.
* Supervise and lead a team of spa professionals, ensuring high standards of service and performance.
* Provide training and support to staff on best practices in customer service, treatments, and sales techniques.
* Manage scheduling for staff and clients to optimise service delivery.
* Oversee retail management, including merchandising products effectively to enhance sales.
* Maintain inventory levels and assist in ordering supplies as needed.
* Ensure compliance with health and safety regulations within the spa environment.
* Handle customer inquiries and complaints with professionalism, demonstrating excellent phone etiquette.
* Collaborate with the Spa Manager on marketing strategies to promote services and products.
* Conduct regular team meetings to foster communication and address any operational issues.
Experience
The successful candidate will ideally have:
* Previous experience in a supervisory or management role within a spa or wellness environment.
* Strong leadership skills with the ability to motivate and manage a diverse team effectively.
* Experience in retail management or sales management, with a focus on achieving targets.
* Excellent communication skills, both verbal and written, with proficiency in multiple languages being an advantage (multilingual or bilingual).
* Strong organisational skills with effective time management abilities to handle multiple tasks simultaneously.
* Administrative experience that includes managing schedules, records, and reports efficiently. If you are passionate about providing exceptional service in a tranquil setting while leading a dedicated team, we encourage you to apply for this exciting opportunity as an Assistant Spa Manager.
Job Type: Full-time
Pay: £24,819.88-£30,000.00 per year
Benefits:
* Company pension
* Discounted or free food
* Employee discount
* Free parking
* On-site parking
Work Location: In person