Join to apply for the IT Technical Support Analyst role at Müller UK & Ireland
Who We Are
We’re Müller UK & Ireland, a family‑run dairy business and experts at what we do. Dairy is a key part of a healthy and balanced diet and we’re proud to help meet the nutritional needs of millions of people every day. Our business is split into Müller Milk & Ingredients (MMI), Müller Yogurt & Desserts (MYD), and Müller Milk & Ingredients Distribution (MMID).
Why Müller?
Milk flows through everything at Müller – from farm to factory to fridge. The true impact comes from our people, working hard and as a team to put smiles on faces everywhere. As the UK’s most popular dairy brand, we’re always striving to make a real difference for our planet, partners and people, and to create a more sustainable dairy future.
Join Our Team as a Technical Support Analyst
Location: Market Drayton / Hybrid – 3 days on site per week
Contract: Full‑time, permanent
Hours: Monday–Friday (40 hours)
What You’ll Do
* Provide 2nd line support for incidents and service requests.
* Troubleshoot hardware, software, and infrastructure issues within SLAs.
* Work closely with 1st and 3rd line teams to resolve complex issues.
* Own tickets end‑to‑end with clear user communication.
* Document solutions, known issues, and contribute to the knowledge base.
* Travel frequently to various Müller sites to deliver on‑site technical support.
* Carry out routine system checks, updates, and maintenance.
* Support user accounts, device provisioning, and software installations.
* Monitor system alerts and elevate critical or recurring issues.
* Manage the full End User Device asset lifecycle.
* Participate in change management and service improvement discussions.
* Follow security protocols and assist with compliance activities (GDPR, KRITIS, NIS2).
* Apply security patches and maintain accurate documentation.
* Share lessons learned to support ongoing team development.
What You’ll Bring
* A technical college degree or equivalent.
* Working knowledge of ITIL processes.
* Strong troubleshooting skills across MS Windows environment.
* Familiarity with network troubleshooting and system monitoring tools.
* Willingness to join an out‑of‑hours rota.
* A high level of flexibility and readiness to travel regularly to other Müller locations.
The Process
Join us at Müller and be part of a team that values your contributions and supports your professional growth. Apply now: www.mullercareers.co.uk
Contact Details
F.A.O. UK Recruitment, Müller UK & Ireland, Shrewsbury Road, Market Drayton, Shropshire, TF9 3SQ
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
Food and Beverage Manufacturing
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