Join to apply for the Technical Support Engineer role at NexGen Cloud.
NexGen Cloud is a rapidly growing IaaS company focused on providing innovative cloud solutions and infrastructure services. Our GPU cloud infrastructure solutions accelerate development in industries such as Artificial Intelligence & Machine Learning, VFX & Rendering, Data Science & IoT, and Computer Aided Engineering & MDO.
We are dedicated to helping our clients navigate the complexities of the digital world and achieve success through cutting-edge, scalable, secure, and affordable solutions.
At the company's heart stands a group of talented, experienced, and motivated individuals who want to make a positive change and a lasting impact on the tech world.
Position Summary:
We are seeking a skilled Technical Support Engineer with a solid background in customer service, a deep understanding of API usage, and proficiency in GPU technology. The ideal candidate should have 2-3 years of experience in technical support roles, with a strong inclination towards virtualization and enthusiasm for the AI/ML landscape.
Key Responsibilities:
1. API Expertise: Provide technical support regarding API integrations, troubleshooting, and optimization.
2. GPU Proficiency: Assist customers in leveraging GPU hardware for optimal performance.
3. Customer Service: Offer support via email, phone, chat, maintaining professionalism and empathy.
4. Issue Resolution: Diagnose and resolve technical issues, collaborating with teams as needed.
5. Documentation: Create and update support documentation and knowledge base articles.
6. Training and Guidance: Conduct training sessions on API use and GPU performance.
7. Stay Updated: Keep abreast of industry trends and share insights.
Qualifications and Skills:
* 2-3 years in technical support, especially API and GPU technologies.
* Strong API knowledge and troubleshooting skills.
* Familiarity with GPU functionalities and troubleshooting.
* Excellent customer service and communication skills in English.
Good to have:
* Knowledge of Kubernetes.
* Understanding of virtualization technologies.
* Interest in AI/ML technologies.
What We Offer:
* Competitive salary.
* Work with talented professionals passionate about technology.
* Supportive environment fostering growth.
* Exposure to cutting-edge cloud technologies.
We value diversity and encourage applicants from all backgrounds. Join NexGen Cloud and be part of a team where innovation and collaboration drive success. Apply now!
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Customer Service and Information Technology
Industries
* Technology, Information and Internet
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