Community & Engagement Lead - Consumer Care Northern Europe
Kenvue, High Wycombe, England, United Kingdom
Overview
The Community Engagement Lead Northern Europe (CEL NE) is responsible for being the primary point of contact for Northern Europe brand teams for Digital & Social Media activities. Essential part of this role is the cross-functional collaboration with Marketing, Digital, and eCommerce for Consumer Care Northern Europe to ensure activity support and maintain compliance during social campaigns.
The CEL helps with driving community engagement and positive user experience on brand owned social media channels and provides KPIs and Insights reporting to serve brand strategy and growth.
Role Reports To: Regional Consumer Care Manager Business Engagement & Solution, CxO EMEA
Location: Europe/Middle East/Africa, United Kingdom, Reading, Berkshire
Work Location: Hybrid
What You Will Do
This role will be based out of our Reading (Berkshire) office from Q1 2026.
The Community Engagement Lead Northern Europe (CEL NE) is responsible for being the primary point of contact for Northern Europe brand teams for Digital & Social Media activities. Essential part of this role is the cross-functional collaboration with Marketing, Digital, and eCommerce for Consumer Care Northern Europe to ensure activity support and maintain compliance during social campaigns.
The CEL helps with driving community engagement and positive user experience on brand owned social media channels and provides KPIs and Insights reporting to serve brand strategy and growth.
Essential Duties And Responsibilities
* Oversee consumer activity and feedback on brand owned digital assets, support the day-to-day channel management
* Oversee community engagement on brand owned channels, including internal alignment of engagement level on the platforms, development of external Contact Center guidance, social brand guidelines, social templates, and support with responding and actioning resolutions
* Oversee the social team at the external Contact Center, work with the Social Supervisor to contribute to periodical reports, providing updates on community sentiment and key issues to improve performance and revise plans
* Collaborate with internal business partners such as Digital, eCommerce, Marketing, Compliance functions, and Regional Consumer Care functions, including participation in cross-functional meetings
* Collaborate with the GCC Social Admin team, to help maintain compliant digital assets
* In alignment with the respective business partners, coordinate activities (social campaigns, Ratings & Reviews) supported by Consumer Care, to ensure resource capacities and compliance with various regulatory, official and internal requirements
* Create campaign reports (social KPIs), provide strategic insights - shared with the business on demand and/or on a periodical basis
* As an active member of the EMEA Engagement & Business Solutions Team, as well as the Global CEL Community, identify best practices, leverage and deploy as appropriate
* Where appropriate, work with social agencies to help inform future messaging and content
* Develop innovative ideas to drive community and engagement on all social channels, including TikTok, Facebook and Instagram
Specific Requirements
* A skilled communicator and digital networker
* A good knowledge of digital KPI’s and data analytics
* Experience with social platforms and social tools
* Having a finger on the pulse of social media and global culture
* Highly organized and driven with meticulous attention to detail
* Ability to handle complexities and high level of stress persistence
Other Features Of The Job
* Where appropriate, execution of project-related community management (e.g. in-house content creation, reply to public comments on all channels to build and grow the community)
* Where appropriate, identify potential content creators, ambassadors and influencers to help support storytelling and brand awareness goals
* Where appropriate, support the brands with registration process of new social accounts in global social media tool
If you are an individual with a disability, please check our Disability Assistance page for information on how to request an accommodation.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Other
Industries
* Personal Care Product Manufacturing
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