Role Overview
We're hiring a Marketing Operations Manager to be the calm, organized backbone of our marketing engine.
While our Marketing Team Lead and Content Marketing Manager launch big creative bets, strategy, copy, campaigns, AI workflows, you run the system that lets all of it actually ship. You own the project boards, the production calendars, the cross‑team handoffs, the email program, the reporting, and the day‑to‑day operational rhythm. You’re the one who knows the status of every initiative without having to ask and the one who spots when something is off‑track three days before it would have slipped.
You won’t build the website yourself. You will own the website’s production calendar: scoping requests, booking developer hours, booking designer hours, booking QA hours, briefing each handoff, and making sure pages ship on time and on spec. The same pattern applies to everything else—you orchestrate the people who do.
This is not a strategist or copywriter role, nor a designer or developer role. It is for someone who finds deep satisfaction in systems, checklists, automated workflows, and a board where every card is in the right column. Email marketing, however, is a serious craft you bring to the table. If “everything green by Friday and the campaign sent clean to a perfectly segmented list” is your idea of a good week, you’ll thrive here. If you’d rather be the one writing blog posts or pitching the campaign, this isn’t the seat for you.
You will work directly with the Marketing Team Lead, the Content Marketing Manager, designers, developers, QA team, and our AI engineering team. Your job is to make sure the work moves through the pipeline cleanly, the website reflects the latest we ship, and the email program runs like clockwork.
Organization, attention to detail, follow‑through, email expertise, and workflow automation are the entire job.
Key Responsibilities
Own Monday.com and Notion. Build, maintain, and improve the marketing boards. Use templates with cascading dates for every recurring project (podcast episodes, YouTube videos, newsletters, blog posts, lead magnets, campaigns). Keep statuses current. Run the weekly marketing review, chase blockers, and ensure every piece of work has a clear owner, due date, and next step.
Own the email program in HubSpot. Build and send newsletters, nurture sequences, and lifecycle automations. Architect segmentation strategy: define who is a subscriber, MQL, customer, lapsed, and determine what each segment receives. Build clean lists, manage suppressions, run A/B tests, monitor deliverability, and tune open and click rates over time.
Book and coordinate developer, designer, and QA hours. Scope work, book hours, brief the right person, manage the queue, and make sure each piece returns on time and meets the brief.
Run production workflows. Move every piece of work from idea to draft to edit to design to publish to distribution across blog, email, podcast, YouTube, social, and gated assets. Ensure no handoff is missed between teams.
Build and run workflow automations. Use AirOps, Claude, Claude MCPs, Zapier, and HubSpot workflows to eliminate repetitive work. Spot repetitive steps and convert them into automations.
Manage the website production pipeline (not the build). Coordinate all content that ships on the site: new landing pages, blog posts, case studies, page updates, and copy swaps. Publish straightforward CMS items (blog posts, case studies) yourself in Webflow; anything that requires development is briefed and QA‑checked.
Maintain the marketing tech stack. Keep tools connected (HubSpot Webflow Monday Notion analytics). Catch broken integrations early and document how everything fits together.
Own reporting. Keep dashboards in DataBox, HubSpot, and Google Analytics current and trustworthy. Pull weekly metrics across email, web, SEO, and content production. Surface issues before anyone asks, and build the reporting cadence that lets leadership see the engine’s state at a glance.
Run the operational rhythm. Weekly status across all marketing initiatives, monthly tech stack and process audits, quarterly review of templates and workflows to rebuild as needed. Hold the cadence so the rest of the team can focus on creative work.
What We're Looking For
Experience: 3–6 years in marketing operations, email marketing, lifecycle marketing, or project coordination inside a marketing team. Agency or studio experience is a strong plus.
HubSpot and email marketing (critical). Deep, daily use expertise. Build and run real email programs at real volume. Handle lists, segmentation, workflows, lifecycle stages, properties, A/B tests, deliverability, suppression rules, and reporting. Turn a strategy brief into a fully built, tested, segmented, and scheduled campaign without hand‑holding.
Workflow automation: Genuine fluency with at least one of: AirOps, Zapier, Make, n8n, HubSpot workflows. Curiosity about Claude, Claude MCPs, and AI‑powered automation is required. Have built things, not just read about them.
Monday.com and Notion: Genuinely fluent. Build templates, automations, dashboards, roll‑ups, and create boards that drive execution.
Webflow (CMS‑level): Comfortable publishing blog posts, case studies, and copy/asset updates inside the Webflow CMS. QA developer‑built pages.
Project management instinct: Think in checklists, dependencies, and due dates. Plan like a wedding logistics planner.
Detail‑oriented to a fault: Spot typos, broken links, mismatched dates, and inconsistent formatting.
Calm under load: Handle five things due Friday without panic; triage, communicate, and ship.
Self‑driven and proactive: Spot slipping items first, surface, and fix or escalated as needed.
Comfortable nudging people: Ping senior engineers for status updates without awkwardness. Follow up kindly while holding people accountable.
Operator mindset: Prefer ensuring many projects ship cleanly over presiding a single one.
English: Advanced proficiency or higher.
Education: Bachelor’s degree in Marketing, Communications, Business, Operations, or equivalent experience.
Nice‑To‑Have (Not Required)
* Experience inside an agency or studio environment
* HubSpot certifications (Marketing Hub, Email Marketing, Marketing Software)
* Hands‑on experience with Claude, Claude MCPs, or other LLM‑driven automation
* Experience with podcast or video production workflows (Descript, Riverside, etc.)
* SEO operational support (publishing optimized posts, internal linking, redirects)
* Experience managing freelancers and external vendors
* Light HTML/CSS for QA of developer‑built pages
Tools & Software
* HubSpot (deep, daily, including email, workflows, lists, segmentation, lifecycle, reporting)
* Monday.com (deep)
* Notion (deep)
* AirOps / Zapier / Make / n8n (fluent in at least one)
* Claude / Claude MCPs (curiosity required, working knowledge a plus)
* Webflow (CMS‑level: publishing, copy and asset edits, QA)
* Figma (working knowledge: review designs, brief designers, QA deliverables)
* Google Analytics / DataBox (working knowledge: maintain dashboards, pull reports)
* Ahrefs / SurferSEO (basic: pull reports, support SEO execution)
* Slack and Google Workspace (daily)
How You'll Know This Role Is Right For You
You’re reading this and thinking: finally, a job that’s actually about running things well, not pretending to be a strategist. You take real pride in a clean email program. You like clear scope, systems that work, and knowing where every project stands without checking. You don’t want to be on camera, you don’t want to write headlines, you want everything to ship on time, on brand, and to the right segment. If that’s you, apply.
You should not apply if you want this to be a stepping stone into a content strategy, copywriting, or creative director role. This role is its own destination.
What We Offer
* Annual paid vacation: 20 days off per year during the first 3 years, increasing to 25 days in later years
* Paid sick leave, 10 national holidays, and 2 company days off
* Well‑being budget
* Maternity/paternity leave
* Reimbursement of expenses for professional development courses and certifications (up to 100% in agreement with Manager)
* Hardware upon business needs
* Strong positive engineering culture, a tightly‑knit team of professionals with a good sense of humor
What's The Process
We value your time and make the process fast and easy.
1. Application: Submit examples of email programs you’ve run, boards or workflows you’re proud of, and one automation you’ve built end‑to‑end.
2. HR Screening: A short conversation to align on expectations and fit.
3. Assignment: A focused take‑home challenge covering email segmentation strategy, a workflow automation design, and a small project‑management scenario.
4. Interview with Hiring Manager: Deep dive on email, workflow automation, project management, and how you think about running a marketing engine.
5. Leadership Interview: Conversation with our CEO, CTO, or another senior leader.
6. Offer.
Join us in our mission to drive change and contribute to a brighter future through innovation and hands‑on experience.
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