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Client: MS Talent
Location: Job Category: Other
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EU work permit required: Yes
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Job Views: 4
Posted: 27.06.2025
Expiry Date: 11.08.2025
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Job Description: Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) - Remote, Live Environment, Immediate Start. Outside IR35
A Dynamics 365 Support Analyst (D365, SC Cleared, Customer Service, 1st Line, 2nd Line) is required by a remote-first organisation running a live Dynamics 365 Customer Service system.
You must have:
Active SC Clearance
Strong hands-on experience with D365 Customer Service
Experience supporting D365 ticketing environments
Solid knowledge of D365 entities - Contact, Cases, Accounts
1st and 2nd line support experience in D365
This is a hands-on SC-cleared contract - ideal if you want real D365 support work in a live system.
Role overview:
You'll triage tickets, identify defects and config issues, handle user admin, set permissions, and troubleshoot problems. You'll speak to users directly, solve issues fast, and escalate to 3rd line where needed. You'll work independently and communicate clearly with both tech and non-tech users.
What you get:
3-month contract, extendable
100% remote
SC-cleared role - boosts future contract prospects
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