The Grand Hotel Leicester
by the Unlimited Collection
is
seeking
a
charming
and engaging
Porter
with a passion for service excellence
.
You will report to the
Assistant
Front Office Manager
, supporting/working towards
providing our guests with memorable experiences
of the city.
The
Porter
will
be responsible for
:
Guest Services:
Offers a warm welcome, provides
accurate
information,
assists
with luggage, and ensures comfort and safety.
Checklists & Procedures:
Completes checklists as per SOPs,
maintains
presence at the entrance, and
complies with
Health & Safety and Hygiene procedures.
Deliveries & Requests:
Manages deliveries, local transport bookings, and handles guest feedback and requests.
T
eam Collaboration:
Works as part of a team, promotes hotel facilities, and supports colleagues.
General Duties:
Keeps lobby tidy, follows manual handling techniques, and may work as Night Porter when needed.
To be successful in the role of
Porter
, we
require
:
Excellent guest engagement skills.
Confident and calm manner.
Previous
customer service experience.
Working with us provides the following benefits toyou:
Genuine career opportunities within our business.
Valuable on the job training, along with access to our digital online learning platform andnumerousother learning and development opportunities.
Staff incentives when you and the team perform.
About Us
The Grand Hotel Leicester by the Unlimited Collection is a brand of The Ascott Limited.
At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants of all backgrounds to create a supportive and thriving workplace where everyone can contribute their unique perspectives.
A trusted hospitality company, Ascotts presence extends across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA. Its diversified accommodation offerings span serviced residences,colivingproperties,hotelsand independent senior living apartments. Ascott's award-winning hospitality brands includeAscott,Citadines,lyf,Oakwood,Somerset,The Crest Collection,The Unlimited Collection,Fox,Harris,POP!,Preference,Quest,VertuandYello. ThroughAscott Star Rewards (ASR),Ascotts loyalty programme, members enjoy exclusive privileges and offers at participating properties.
Jupiter Hotels Holdings Limited
Trading as: The Grand Hotel Leicester by The Unlimited Collection
managed by The Ascott Limited
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