Job Description
📌 Job Title: Administrative Officer
📍 Location: Cardiff Magistrates Court
💰 Salary: £12.36 per hour
🕒 Contract Type: Full-time | Temporary
Administrative Officer - HM Courts & Tribunals Service
Make a difference in delivering justice.
We're looking for an organised, customer-focused individual to join HMCTS as an Administrative Officer. You'll play a key role in supporting the smooth running of courts and tribunals, helping progress cases and providing excellent service to the public and legal professionals.
What You'll Do
As part of a supportive team, you'll:
1. Handle enquiries via phone, email, and face-to-face
2. Facilitating remote Court interviews via Microsoft Teams
3. Prepare case files and court documents
4. Manage records and data entry
5. Support hearings and tribunals
6. Draft standard correspondence and reports
7. Process casework, payments, and legal documents
8. Use problem-solving and continuous improvement tools
What We're Looking For
9. Strong admin and customer service skills
10. Good attention to detail and time management
11. Ability to work flexibly and as part of a team
12. Proficient with Microsoft Office
13. 5 GCSEs (A*-C) or equivalent, or relevant admin experience
Why Join Us?
14. Be part of the Operational Delivery Profession, the frontline of public service
15. Access to training, development, and career progression
16. Work in a dynamic environment where your contribution matters
Location: Based at Cardiff Magistrates Court, with occasional travel to nearby HMCTS sites.
Additional Information:
17. October 2025 start.
18. Full-time office based.
19. Free onsite parking is available.