Junior Platform Analyst Location: Belfast, UK Salary: £30,000 - £40,000 We're working with a fast-growing fintech company based in Belfast that provides sophisticated data services to global clients. They're hiring a Junior Platform Analyst - a brilliant opportunity for a recent graduate who wants to build a career in financial technology and support. You'll work closely with global teams across support, infrastructure, and data operations, helping clients and internal users get the most out of a complex platform that powers real-time trading decisions. The environment is fast-paced and collaborative, with lots of training and development - ideal for someone who enjoys solving problems and working with technology. What You'll Be Doing Provide client-facing support via phone, chat, and email, using remote access tools and in-house platforms Monitor overnight data processes and run quality checks, addressing any errors or reprocessing as needed Communicate early-morning updates to clients and escalate any issues affecting system availability Support onboarding for new clients by configuring user access and platform permissions Investigate technical issues, including system connectivity and data delivery Work with cross-functional teams to resolve trading and integration queries Carry out quality assurance checks on internal tools and document outcomes Maintain clear and up-to-date support documentation and internal knowledge bases Manage support tickets using Jira and escalate where needed Contribute to onboarding and training of new team members What They're Looking For A 2:1 (minimum) or higher in a degree such as Finance, Economics, Maths, Computer Science, or similar Minimum of 2 A's at A Level. Prior experience in a support or service role is a plus but not essential Ability to think critically and manage time effectively under pressure Some exposure to SQL and/or Python would be helpful Experience using support tools such as Jira or Confluence is advantageous Strong written and verbal communication skills A proactive mindset and strong attention to detail Interest in financial markets or trading environments Must be able to work full-time from the Belfast office What You'll Get Competitive salary, bonus and comprehensive benefits Private health insurance, life cover, and income protection (all employer-paid) Pension scheme with employer contributions Progressive annual leave policy Office perks including snacks and drinks Regular team events and offsites Supportive culture with learning and growth opportunities Apply here or reach out to Aaron Somers at Ocho for more information via LinkedIn. Skills: support platform support application support technology Benefits: Work From Home