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Working pattern:
Varied shifts including early mornings (from 7am), afternoons, late evenings (until 10:15pm), and weekends, to be discussed at interview.
Full, paid training provided. You can apply for this role using your mobile device (no CV needed!).
You must be aged 18 or over to be a customer team member at Co-op, as it requires working before 6am or after 10pm.
We’re looking for Customer Team Members to join our team at Co-op. When you join Co-op, you’ll get amazing benefits including 31 days holiday, a pension with up to 10% Co-op contribution, access to virtual healthcare services for you and your family, and a 30% discount on all Co-op products in our stores.
As a Customer Team Member, you’ll be part of a friendly team dedicated to helping our customers. Your responsibilities will include providing great service on the tills and shop floor, re-stocking shelves, and cleaning up spillages.
At Co-op, we do things differently. For over 175 years, we’ve focused on making things fairer for our members and communities. As a colleague, we promise to support your physical, mental, and financial wellbeing, with policies to help you through life events such as bereavement, pregnancy loss, fertility treatment, and menopause.
What you'll do
* Provide friendly and thoughtful service, prioritizing customer needs, responding to queries, and promoting Co-op products and Membership.
* Support your store colleagues to solve problems and make everyone's day better.
* Ensure the store is safe and compliant—stock shelves, check prices, dates, and temperatures.
* Assist in introducing new products and services, sharing experiences with colleagues.
* Get involved in community activities and events.
This job would suit people who have
* A genuine care for the needs of customers and members.
* Great people skills and the ability to build positive relationships.
* A positive approach to change and problem solving.
* The flexibility to work different shifts.
Why Co-op?
* 30% discount on all Co-op products in-store, plus 10% discounts on other brands (increasing to 20% on payday weekends).
* A pension scheme with up to 10% employer contributions.
* Wagestream – a money management app giving access to a percentage of your pay as you earn it.
* 31 days of holiday (including bank holidays, pro-rata for part-time colleagues).
* Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations.
* 24/7 employee assistance service.
* YuLife – an app rewarding healthy behavior with discounts and vouchers.
* Full, paid training and support for personal development and career progression.
* Rotas shared three weeks in advance, accessible on your phone.
* Cycle-to-work scheme.
Building an inclusive workplace
We aim to build diverse teams and welcome applications from everyone. Our stores are inclusive environments where colleagues can reach their full potential. We celebrate differences and ensure our teams reflect the communities they serve.
If you have a disability, we can make reasonable adjustments in our recruitment process. We are part of the Disability Confident scheme, which means we will offer an interview to disabled candidates who meet the minimum criteria. We will ask if you'd like to be considered under this scheme when you apply. We will also ask if you need any reasonable adjustments during the recruitment process.
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