Overview
The role of the Traffic Clerk is to provide administrative support for the traffic teams, ensuring the accurate flow of information throughout the traffic and warehousing operations and escalating issues where they occur. The Traffic Clerk has extensive contact with external customers, answering queries and providing up-to-date delivery information.
Responsibilities
* Ensure all traffic and warehousing operations are undertaken in line with company operating procedures
* Support the on-the-road management of the traffic operation through communication and guidance
* Ensure all required administrative tasks are completed in line with company requirements
* Deal with customer / driver enquiries in a polite and effective manner
* Ensure service level targets and KPIs are achieved by maximising fleet utilisation
* IT literate; with a high competence in Excel
* Deal with and escalate service complaints to ensure effective resolution for the customer and protecting the company image and brand
* Knowledge of warehousing operations
Qualifications & Preferences
* Previous experience in traffic, warehousing or logistics operations is preferred
* Good local geographical knowledge is an advantage
About DX Freight
We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland delivering the important things in life. DX Freight provides next-day or scheduled delivery services for parcels and freight, as well as comprehensive logistics solutions, including warehouse management and the operation of customer-liveried vehicles. Our brand is what we do every day and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.
What it feels like to be part of our team
At DX, we know our people are our foundation of success. We are passionate about you progressing your career with us. We strive to develop and promote from within whenever we can, so if you want to develop your career DX will provide the training and the opportunities!
Benefits
* Competitive Rates of Pay
* Holidays: 20 days increasing with length of service + bank holidays
* Long Service Recognition scheme
* Enhanced Maternity & Paternity
* Company Pension Scheme
* Life Assurance
* Employee Assistance programme including 24/7 Virtual GP
* DX Discounts Portal
* Excellent opportunities for career progression and more
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